Shop Manager

**Job Title: Beauty Shop Manager**:
**Company: BF Health & Skin Care Global Pte Ltd**:
**Location: Singapore**:
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**Job Summary**:
**Key Responsibilities**:
**Sales & Customer Engagement**:

- Meet identified prospects, give expert advice, and promote available products.
- Organize formal presentations, seminars, and other marketing opportunities to enhance brand visibility.
- Manage customer transactions and continuously work to improve customer service.
- Create proposal documents, presentation materials, and sales tools to support marketing initiatives.
- Prepare and implement sales forecasts, monitoring expenses, budgets, sales figures, and profitability.
- Monitor competitor activity and adjust strategies to maintain a competitive edge.
- Plan and execute promotions, ensuring that all sales targets are met or exceeded.

**Staff Management & Training**:

- Supervise and support the sales executives, ensuring they meet individual goals and provide excellent customer service.
- Identify, implement, and document training for staff, including new hires.
- Prepare weekly reports on customer activities and staff performance.
- Train staff in product knowledge, equipment use, and treatment procedures.
- Provide feedback and implement tests on product and equipment use for quality control.

**Beauty Advisor Responsibilities**:

- Consult with clients to assess their skincare needs and recommend suitable products and treatments.
- Respond to customer questions and complaints, ensuring issues are resolved promptly.
- Perform services such as facials and body therapy, using equipment like MIR, CPL, Oxygen equipment, and other tools.
- Design and maintain attractive displays, manage store events, and monitor inventory levels.
- Handle administrative tasks such as ordering stock and managing customer relationships through follow-up communication.

**Health & Quality Control**:

- Ensure quality control for customer service and treatment results.
- Supervise beauticians and prepare weekly reports on customer satisfaction and treatment efficacy.
- Monitor sales targets and ensure they are met each month.
- Attend product development meetings to stay updated on new treatments and products.
- Check before and after photos of customers and prepare presentations on treatment results.

**Product Trainer Responsibilities**:

- Manage product training sessions, ensuring a minimum of 4 hours per month.
- Implement tests and assessments on products, equipment, and treatment processes for staff.
- Prepare and update training reports on field activity and prospects.
- Monitor the use of products in the salon and ensure stock levels are adequate.
- Train staff on equipment use, customer handling, and treatment procedures.

**Customer Service & Marketing Assistance**:

- Manage after-sales service calls to customers, ensuring follow-up within 3 days of their visit.
- Oversee daily calls to confirm appointments and aim for full booking schedules.
- Report daily sales and stock updates to management.
- Assist in trade shows, roadshows, and other promotional events, ensuring staff are trained for on-site sales.

**Qualifications**:

- Proven experience in beauty retail management, preferably in skincare or cosmetics.
- Extensive knowledge of beauty trends, skincare products, and services.
- Excellent customer service, communication, and leadership skills.
- Ability to manage budgets, sales targets, and profitability.
- Strong organizational and problem-solving skills.
- Experience in training staff and implementing quality control measures.
- A passion for the beauty industry with a friendly and professional appearance.