Snr Security Engr, Managed Cyber Dvc Svc

**Snr Security Engr, Managed Cyber Dvc Svc**:
**Date**:29 May 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Senior Security Engineer, you'll play a crucial part in responsible for ensuring the integrity and efficiency of the project strategic patch management and incident management.

**What will you do?**
- **Advanced Incident Management**: Lead the response to managed security technologies’ fault alerts and/or customer escalations. Perform advanced incident/problem escalation within SLA to internal technical teams or external product vendors until resolution. Mentor junior engineers in incident management best practices.
- **Expert Troubleshooting**: Provide expert-level support for security solutions, including troubleshooting complex product-specific technical issues within SLA. Collaborate with internal teams and external vendors to resolve critical technical issues efficiently.
- **Service and Change Requests**: Manage and prioritize inbound Change Requests (CRs), Service Requests (SRs), or other queries within SLA. Ensure high-quality and timely responses to all requests.
- **Advanced System Monitoring**: Continuously monitor security systems and perform in-depth health checks and tasks to ensure operational effectiveness. Identify and address potential gaps and threats proactively.
- **Cross-Functional Collaboration**: Work closely with IT, cybersecurity, and other relevant teams to report on security incidents and enhance security measures in ongoing operations. Lead cross-functional project team to improve overall security posture.
- **Proactive Security Measures**: Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture. Develop and lead initiatives to enhance the organization’s security framework.
- **Compliance and Documentation**: Ensure strict adherence to security standards and regulatory requirements. Develop, update, and maintain comprehensive documentation, guides, and policies. Conduct regular audits to ensure compliance.
- **Leadership and Mentorship**: Provide leadership and mentorship to junior engineers. Foster a culture of continuous learning and improvement within the team.
- Bachelor’s degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field.
- 5-10 years of experience in IT or cybersecurity roles.
- Practical working expertise with one or more of the following technologies: Firewalls, Endpoint Security, EDR, PAM, MFA, SOC etc.
- Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and Firewalls (e.g. Checkpoint, Fortigate)
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.

We are driven by our **AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity**—and we seek individuals who embody these values in both their professional and personal lives. We are **committed to our Impact: Valuing our clients, Growing our people, and Creating our future**.

Together, we **_make the extraordinary happen_**_._

Learn more about us at ncs.co and visit our LinkedIn career site.