Senior Project Manager

Company Description

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
Project Manage complex delivery. The role will be part of the Global Customer Support (GCS) organisation within PANW.
- Daily project management throughout the program life cycle for large customers
- Defining the program governance (controls)
- Planning the overall project and monitoring the progress
- Managing risks and issues and taking corrective measurements in conjunction with the customer and Palo Alto Networks
- Provide the customer with a single interface into Palo Alto Networks for Sales, Product Management, Customer Success, Professional Services and Focused Services
- Coordinating the projects and their interdependencies
- Managing and utilizing resources across projects in conjunction with Palo Alto Networks Professional and Focused Services
- Managing stakeholders’ communication internal to Palo Alto Networks and the Customer
- Aligning the deliverables (outputs) to the program’s “outcome” with the internal and external resources
- Managing the main program documents

**Qualifications**:
The Senior project manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following:

- Excellent business communication skills, dealing with senior management of internal and external stakeholders
- Good knowledge and handling of project and program management methodology and techniques
- Good understanding of the wider objectives of the program
- Ability to work positively with the wide range of individuals involved in the program
- Strong leadership and management skills
- The ability to find innovative ways to resolve problems
- BSc in Computer Science, MSc, Business, or equivalent education/training/experience
- 5+ years of related work experience or leading complex projects desired
- Analyze project profitability, revenue, margins, bill rates, and utilization
- Strong proficiency with project management software, such as Microsoft Project, Clarizen, Smartsheets
- Good presentation skills including written, oral, presentation
- Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
- Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
- Project Management Institute PMP(r) certification or equivalent a plus
- Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

Additional Information

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign - it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us