Gro Events Planner

7 days ago

Singapore DELICIAE HOSPITALITY MANAGEMENT PTE. LTD. Full time

Job Responsibilities including, but not limited to:

- Reporting to the General Manager (GM)/Group General Manager(GGM)/Rest Manager (RM) and or assigned personnel working towards the restaurant’s annual operating goals.
- Collaborate effectively with colleagues to manage restaurant operations during corporate and event meal periods, ensuring that company standards and service protocols are met during all guest interactions.
- For event operations, ensuring that checklists, requisitions and proper opening and closing functions are completed for each event.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond appropriately, and provid accurate information. Always consult with a superior when in having doubts ( no second guessing).
- Ensuring that all steps of services as outlined in training materials, verbal or hard copy issued by the GM/GGM/RM are followed.
- Interact positively with customers, promoting restaurant and its services.
- Follow through for invoice billing after each event.
- Assist in planning and setting up special events and corporate dining.
- Ensure that risk management plans and workplace safety plans are always in place at all times.
- Coordinate with the manager/marketing team in organizing meetings and special events as requested.
- As a GRO-Guest Relations Officer, greet guests and serve their needs while they patronise our restaurant.
- Organise and maintain order within the restaurant reservations area, including the logging bookings and inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Plan and coordinate all promotional activities targeting clients/ schedule activities for guests.
- Assist the GM/GGM/RM, working towards shared goal for accountability in planning strategies to ensure that the company business plan is delivered.

Demonstrate a good knowledge of the restaurant menus and wine lists and be ready to answer any inquiries from guests.
- Always ensure and maintain consistency in product quality presentation as set by company and GM/GGM/RM.
- Achieve sales targets by upselling beverages and food items while maintaining customer satisfaction.
- Ensure compliance with regulatory standards for hygiene; health, food safety, risk management and maintaining a safe environment for all employees and during deliveries.
- Performs additional responsibilities as requested by the GM/GGM/RM, and/or assigned personnel at all times.

**Requirements**:

- Meticulous, with a strong eye for detail.
- Able to liaise and coordinate effectively with different departments within the company and with external stakeholders.
- Ability to work under tight deadlines and independently.
- Solutions-oriented, results driven and problem-solver.

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