Process and Quality

Singapore
- Operations, Risk
- Global Wealth Management

**Job Reference #**
- 323388BR

**City**
- Singapore

**Job Type**
- Full Time

**Your role**
- Are you passionate about Wealth Management and ready to lead a team of Front Office specialists driving excellence in KYC & AML processes? As a Sector Lead - Process and Quality (AML/KYC) Specialist, you will play a pivotal role in supporting the Sector Head, managing a team of Desk PQS members, and ensuring the highest standards of compliance and operational efficiency. You’ll be responsible for overseeing periodic monitoring, risk remediation, and process improvements, with a strong focus on Source of Wealth (SOW) corroboration. This role offers a unique opportunity to influence strategic direction, foster innovation, and contribute to a culture of continuous improvement.

Key Responsibilities and Requirements
- Leadership & Line Management
- Line manager for PQS Desk members within the sector, responsible for performance management, development, and coaching.
- Foster a collaborative and high-performing team culture aligned with organizational goals.
- Subject Matter Expertise
- Provide guidance and oversight to Desk PQS members on market-level tasks and topics.
- Regulatory Compliance
- Stay current with regulatory changes and requirements around client KYC
- Ensure sector-wide adherence to client KYC requirements.
- Operational Excellence
- Oversee end-to-end KYC activities across the sector, ensuring documentation quality and process integrity in accordance with the stipulated SLA
- Serve as the escalation point for and AML-related topics.
- Monitor and support remediation of alerts and deficiencies in collaboration with MTHs and CAs.
- Quality Assurance & Controls
- Lead sector-level clean-ups and ensure timely remediation of deficiencies.
- Review reports with the team to identify knowledge gaps and drive improvements.
- Team Support & Development
- Promote knowledge sharing and continuous learning within the team.
- Relationship Management
- Build and maintain strong relationships with client advisors, market team heads, and other stakeholders.
- Process Improvement & Innovation
- Champion initiatives to streamline KYC processes and enhance operational efficiency.
- Encourage ideation and innovation within the team to shape the future of PQS practices.

**Your Career Comeback**

**Your team**
- You’ll lead a team of Desk PQS professionals within your sector, working closely with Market Team Heads (MTHs), Client Advisors (CAs), and fellow Sector Leads. The sector PQS team is responsible for ensuring consistent execution of KYC and AML processes, driving operational excellence, and supporting compliance across multiple desks.

**Your expertise**
- We are looking for a highly motivated team player with the following qualities and skills:

- Proven leadership experience with line management responsibilities.
- Excellent communication and coordination skills
- Strong knowledge and experience in front staff processes, risk management (AML & KYC) tasks
- Experience within the Wealth Management environment, e.g. in a front (CA, CAM), process, risk, compliance, audit or business management function for at least 5 years
- Strong analytical and conceptual skills and ability to understand complex front and operational procedures and processes
- Strong service culture ideally combined with hands-on experience in arranging easy to understand training material and good presentation skills
- Proactive and self-dependent working style, self-starter with a sense of initiative who demonstrates drive and commitment and the ability to motivate others

**About us**
- UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

**How we hire**

**Join us**
- At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

**Contact Details**
- UBS Business Solutions SA
UBS Recruiting

**Disclaimer / Policy statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and s