Service Controller

**SUMMARY**:

- Responsible for ensuring the safe, punctual and cost effective delivery of services by managing the flow of bus captains and vehicles along the route.
- Liaising with Bus Captains, Interchange Supervisors, Depot Supervisors and maintenance personnel to resolve issues and restore service levels.
- To ensure that the highest levels of service are provided to ensure a customer centric approach is taken when dealing with service irregularities.
- PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

- Monitoring and controlling services to ensure punctuality, or service headways are maintained;
- Communicate with bus captains and Interchange Supervisors to enable them to effectively deliver a reliable and safe service to the customer;
- Communicating in a polite, professional and courteous manner at all times to employees and external parties;
- Manage on-road issues that potentially impact on service deliver;
- Maintain a close working relationship with response agencies such as fire and police;
- Responsible for reporting on punctuality concerns in relation to service issues;
- Continually liaise with supervisors, particularly the Interchange Supervisors and Depot Supervisors to ensure that services operate in accordance with timetabled instructions;
- Ensuring that the first and last services on all routes run to the scheduled timetable;
- Deal with Major Incidents and Security Issues in accordance with the respective procedures;
- Responsible for building a strong working relationship with the maintenance team to ensure effective change overs in relation to vehicle breakdowns;
- Undertake any additional duties as requested by the CFMS Manager, and
- Undertake any training and development activities as requested by the CFMS Manager.

**SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION**:

- This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
- Commercial awareness and an understanding of the LTA contract regime;
- Good geographical knowledge of the Singapore area;
- Excellent communications skills, both verbal and written
- Ability to effectively communicate over the phone and two-way radio to a culturally diverse workforce and community;
- Computer literate and the ability to be trained in a GPS real-time vehicle management environment such as the LTA CFMS system, and
- Personal performance will be assessed including overall compliance with Excess Wait Time key performance indicators, efficient use of bus captains in managing issues with the services, on-time performance results, first and last bus key performance indicators and the instance of mileage not operated through missed, or curtailed trips.

**SAFETY AND COMPANY RESPONSIBILITIES**:

- Adhere to all Tower Transit policies and procedures;
- To report to your line manager any injury, collision or dangerous occurrence that has taken place, or concerns regarding health, safety and security issues;
- Accountable and responsible for ensuring that the working environment is safe and that employees, including contractors, are protected from hazards and comply with Company policies and procedures;
- Enforce policy, procedures and rules and employee compliance;
- Ensure the working environment is safe and employees, including contractors, are protected from hazards and comply with Company policies and procedures.
- Report hazards which cannot be corrected within the delegated authority of the position;
- Active involvement in all safety and health programs and activities;
- Participate in desk-top and simulated emergency drills in association with response agencies; and
- Promote safety and health awareness generally.

Pay: $2,300.00 - $3,000.00 per month

**Benefits**:

- Free parking
- Health insurance

Schedule:

- Day shift
- Holidays
- Night shift
- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Experience**:

- Transportation management: 1 year (preferred)

Work Location: In person