Avp/ Senior Associate, Reconciliation Operations

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.?

**Responsibilities**:

- Perform deposits, cards and unsecured loans reconciliation, including investigation of breaks, managing General Ledger (GLAO) certification process, ensuring timely tracking of GL outages and resolutions with prompt escalation & reporting of Key Risk Indicators (KRI) to Management.
- Ensure all requests & operational tasks are processed within specified service standard, timely and accurately. Identify operational risks and implement measures to address/mitigate the risk
- Guide the team to challenge status quo and execute changes in an effective manner, engaging team on process improvement in providing ideas/initiatives in digitization and automation
- Guide team members to ensure tasks/processes are executed in accordance to the documented guidelines and control principles.
- Collaborate widely to establish & maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution.
- Leverage on internal and external data and use analytics techniques to provide datadriven insights, re-engineer and eliminate existing process frictions in realizing DesignFor-No-Ops strategy.
- Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
- Provide User Requirements & perform User Acceptance Test/Live Verification and ensure all initiatives/production fixes are addressed with smooth operations.
- Ensure timely updates of SOPs/process maps & prompt communication to team
- Support Area Manager on project/initiatives, engage & coach team on process improvements to manage & drive team’s performance & achieve team objectives

**Requirements**:

- Degree in Accounting, Banking or related field with minimum 3 years in banking or financial services with strong background in reconciliation
- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments, stakeholders, senior management and internal staff
- Proven experience in business systems and processes especially in areas of
- Consumer Debit/Credit cards, Current/Saving accounts and Scheme settlements with good track record of implementing process improvements and driving operational excellence
- Ability to collect and analyse data and draw insights and make recommendations
- Must be of sufficient maturity, confidence and experience to be able to independently engage Tech Support & stakeholders on project related matters as well as to escalate and articulate issues andproposed resolutions.
- Meticulous with strong analytical skills and pro-active in solving problems

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.