Senior Specialist, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Product Management

Senior Specialist, Market Product Management, Rewards & Offers

Overview

Mastercard Loyalty Solutions provides a range of products and services to financial institutions, merchants and loyalty program operators to help them create compelling propositions that grow business profitability and competitive differentiation in today’s marketplace. Our Rewards and Offers solutions provide greater value to consumers, incremental revenue to our partners, and long lasting mutually beneficial relationships.

Role

Designated Senior Specialist, Market Product Management, we are looking for an individual to join the Regional Products & Platforms team to support product management initiatives and the scaling and deployment of our loyalty rewards platforms across the Asia Pacific region.

This role offers the opportunity to engage in product lifecycle management, sales enablement, regional strategy, product performance monitoring and excellence in day-to-day delivery, amongst others.

Major Responsibilities:

- Support the management of various payment transaction linked loyalty initiatives which leverage existing Mastercard Loyalty Solutions platforms.
- Support the product owner in delivering various strategic initiatives to expand the Mastercard Loyalty Solutions Rewards & Offers product set.
- Perform assigned tasks to contribute towards management of product life cycle
- Track the product roadmap as it relates to the regional Rewards strategy.
- Work closely with the Rewards Product Architect to package and communicate new product functionality and enhancements to regional stakeholders.
- Work with global and regional product readiness teams to ensure we have the necessary processes and roles and responsibilities in place to manage the platform and its products.
- Contribute to the regional adaptation of globally created product documentation and sales enablement materials, such as internal and external product guides and training decks.
- Support the timely dissemination of documentation and training on the rewards platform.

All About You
- Bachelor’s degree, technical background preferred.
- 7+ years work experience in a relevant industry and/or can demonstrate solid working knowledge of the loyalty and payments industry and its eco-system.
- Intellectually curious and interested in payments technology and loyalty plaforms.
- Strong skills in critical thinking, problem solving, and creating effective product/service solutions.
- Able to thrive in a fast-paced, cross-functional environment while being flexible and able to handle rapidly-changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle.
- Detail oriented, demonstrating strong analytical and organizational skills, with the ability to understand, manage and improve operational processes.
- Must be able to prioritize and manage multiple projects, initiatives and deliverables concurrently.
- Team player with excellent communication and presentation skills (both oral and written).
- Experience working in/with multiple geographic markets with an understanding of market entry and expansion considerations is advantageous.
- Limited travel required, some international.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.