Loss Prevention Officer

**Additional Information**
**Job Number**24185603
**Job Category**Loss Prevention & Security
**Location**Courtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, 329568
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**JOB SUMMARY**

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection and safety of property, associates and guests. Response to all incident, accident involving guest and associate, workplace safety and health and fire prevention. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and associate satisfaction while maximizing the financial performance of the department.

DUTIES AND RESPONSIBILITIES
**Safety and Security**
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure working environment.
- Follow property’s standard operation procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Report all work related incidents and accidents, or other injuries immediately to manager/supervisor.
- Maintain awareness and report of any undesirable persons or activities on property premises.
- Identify and report all unsafe work procedures or conditions to Supervisor/Manager.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Safety Data Sheets (SDS).
- Use correct personal protective equipment (PPE) in the appropriate manner, and employ safe work procedures to prevent injury.
- Complete appropriate safety training and certifications to perform work tasks.

**Policies and Procedures**
- Protect the privacy and security of guests and associates.
- Maintain and uphold confidentiality of proprietary materials, data and information.
- Follow company and department policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure personal hygiene and uniform is cleaned. Wear nametag and ensure personal appearance are in compliance with company policies and procedures.
- Perform other reasonable job duties as and when assigned by Supervisor/Manager/Management.

**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Communicate clearly, concise with confident and empathy
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Speak to guests and co-workers using clear, appropriate and professional language.

**Physical Tasks**
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Enter and locate work-related information using computers and/or point of sale systems.
- Move at a speed required to respond to work situations (e.g., run, walk, jog).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 kilograms without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

**Surveillance/Patrol**
- Patrol all areas of the property by foot and use PPE (e.g., flash light, high visibility jacket), if required, to ensure guest and meeting rooms are secure and to assist guests with room access.
- Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, fire life safety system and equipment to ensure all unusual behavior or emergency situation is attended, investigated and recorded