Premier Relationship Manager

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a** Premier Relationship Manager (Offshore).**

**Principal Responsibilities**
- Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations
- Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer Complaints and other process SLAs as applicable
- Adopt a needs-based approach to provide recommended solutions/referral for retail banking and general insurance products to meet customer's financial needs
- Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists to provide holistic solutions to our onshore banking premier clients
- Provide premier clients with regular market updates, endeavouring to understand our clients’ financial needs and recommending appropriate wealth management products accordingly
- Provide financial planning and advisory services aligning to clients’ needs and investment profile
- Embarking on a proactive relationship management to strengthen and deepen relationship with existing customers, hence building a strong foundation for customer growth
- Ensure coverage of all relationships through client’s engagement, risk profiling and financial planning
- Understand customers’ banking and financial needs and recommend suitable solutions to meet these needs
- Demonstrate strong ability to self-source, develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads
- Work closely and collaboratively with wealth corporate account manager to acquire EBS clients
- Fulfilling clients necessitates while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics
- Respond to customers’ queries on home loan and other international banking needs and refer them to the right channels as appropriate
- Ensure data entry and operational transactions are executed expeditiously, with mínimal errors and in compliance with audit and statutory guidelines

Compliance, Risk & Control
- Ensure that KYC/AML and other compliance norms are strictly adhere to

Customers /Stakeholders
- Take ownership for the customer’s purpose of visit to HSBC and deliver an effective solution
- Maintain highest standard of excellence in client service in line with Branch Service Protocol expectations
- Meet SLAs for all processes where applicable
- Improve customer experience by collating customer feedback, identifying deficiencies in any area e.g. Operational, administrative, processes and competitiveness of products and services vis-à-vis the market
- Improve customer experience in processes, systems, operations and administration without comprising on business risks by giving suggestions and feedback
- Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback

Business Processes
- Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
- Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss
Requirements
- Strong understanding of financial markets and investment products
- Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
- Highly driven and possess the ability to succeed within a challenging environment
- Outgoing disposition, well-equipped with good communication and interpersonal skills
- Down to earth and resilient individual with an entrepreneurial and collaborative mindse