Customer Experience Leader

1 week ago

Singapore tewobo Full time

tewobo is an exciting and refreshing remote first Technology Services firm that is keen to disrupt the traditional approach used by service providers.

Whilst, still early days we focus on skills rather than physical location and aim to have zero physical presence. We are building a model where we cut down costs associated with inefficiency and bureaucracy and distribute that with earnings modeled around contribution, customer success and profitability - everyone feels accountable

In return you get to be part of cutting edge technology trends - we focus on the new and with our model of OnDemand and distributed workforce we aren't limited by a few decision makers but more diverse source of ideas. You also get the flexibility of working from the comfort of your home, choose the hours you want to contribute and the role you would like to play as long as we don't compromise on Customer Success. More importantly if our projects succeed then a much fairer share of wealth that is created.

We don't believe in writing up detailed job specs and boxing people but for certain we need a team that is entrepreneurial and comfortable with chaos. We will be disruptive in our approach to the market and whilst we focus on the broad principles that define our existence it's likely with a high growth early stage operation - we will learn along the way.

One of the key areas of focus for tewobo will be Customer Experience Transformation. I am keen to get a cofounder on board with experience in Customer Experience Advisory, Contact Center Infrastructure specialists, Omni channel presales/ Solution architects, Process mining experts and Customer churn

The offering owner would be measured on: create GTM offering for customer experience, build a team and technology partnerships based on market demand, build a delivery ecosystem and execute programs through to profitability

We are starting off and I would like to bootstrap for as long as we can which means we will have to profitable early on hence these roles will be on a profit share model in the early days till there is a sustainable inflow.

If you are not quite sure this is right for you and you would like to moonlight to see if this is something you'll enjoy happy to speak and see if we can work out something that fits in with your aspiration.

**Job Types**: Full-time, Part-time, Permanent, Freelance

**Salary**: $1,347.00 - $7,360.00 per month

**Benefits**:

- Flexible schedule
- Work from home
Schedule:

- Flexible hours
Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)
**Experience**:

- CX transformation: 5 years (required)

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