Director, Data Centre Operations

**Job Summary**:

- Reporting to the Head Commercial and Operations, Singapore with dotted line reporting to the Head Global Data Centre Operations.
- Lead and manage a team to provide technical leadership and oversight of our data centre operations in Singapore.
- Take ownership of the performance and deliverables of the STT GDC Singapore DC Operations. Ensure 100% delivery of all customer SLAs and compliance with the Company’s operational standards and procedures.

**Operations Excellence**:

- Work closely with Head, Global Data Centre Operations to collaborate on business improvement processes, alignment initiatives and operational excellence
- Maintain good governance and strict adherence to the safety, security, availability & performance process in accordance with safety requirements, procedures, laws and regulations.
- Promote a culture of zero-downtime, 100% SLA adherence and unrelenting customer focus across all data centres.
- Participate actively and lead by example in group wide initiatives and programs such as sustainability program, safety program, cyber-security program.
- Responsible for risk management and mitigation as well as leading the response to contingency situations
- Participate in the Group’s efforts for digital transformation of its operational systems and procedures. Drive PUE improvements in existing data centres
- Plan and review operational budgets per asset
- Plan and execute the rollout of operational teams, systems and vendors in new data centres. Proactively participate and influence the handover from construction to operational phase of new assets.
- Ensure excellence in the selection and training of best people, process, systems.

**Customer / Stakeholder Management**:

- Build and maintain excellent relationships with our key customers and external stakeholders including landlords, critical facility management partners, equipment vendors.
- Responsible for leading QBRs and other operational reviews and audits with our customers
- Lead the customer solutioning functions for incoming customer configuration (e.g. white space fitouts, deployment planning, cross-connects)
- Contribute to strategic communication with global customers on technical operational matters.
- Collaborate with cross functional teams from DC Construction, DC Asset Management and Sales

**Team Management**:

- Manage and motivate a team of employees and direct reports to support delivery of the strategic and regional goals in line with company goals and priorities.
- Lead by example and inspire a culture of operational excellence through strategic and hands on leadership.

Any other duties or project as assigned by the Management.

**Requirements**:

- Bachelor’s or Master’s Degree in Engineering/Science/IT or related disciplines
- At least 8 - 15 years of relevant work experience in leading a sizable operational team
- Good knowledge in data centre operational excellence, engineering operations in service and operational management of critical MEP infrastructure, ITIL or similar frameworks, maintenance management, engineering and commissioning within data centres.
- In depth understanding of technical matters, mechanical and electrical systems, controls and monitoring aspects of a mission critical 24/7 data centre.
- Practical experience delivering business continuity, risk management, incident management, problem management and change management & control in a mission critical 24/7 environment.
- Experience in people management, operating expense management, tender/ procurement/ vendor management
- Ability to be hands-on in leading the region teams and the situation room during emergencies.
- Manage incident and problem resolution in the stakeholder communications.
- Excellent communication skills (written and spoken).