Manager IT Service Desk Apac
6 days ago
**Manager IT Service Desk APAC**:
- Requisition ID: 9130
- Job Location(s): Singapore, Singapore, SG, 138589
- Time in Office: Hybrid
**Overview**:
The IT Service Desk Manager leads a multi-location team supporting corporate, retail, and distribution center staff. This hands-on role ensures efficient IT support, manages service performance, handles critical incidents, and serves as a key liaison between IT and business functions.
**What You'll Do**:
- Lead and manage service desk teams across locations for high-quality support
- Develop and implement service desk strategies aligned with business goals
- Monitor KPIs, analyze trends, and drive continuous improvement
- Ensure service levels and customer satisfaction across all user touchpoints
- Manage major IT incidents to minimize business impact
- Coach, mentor, and develop staff; oversee training and performance reviews
- Coordinate scheduling to ensure 24/7 coverage and responsiveness
- Collaborate with cross-functional teams and report performance to leadership
- Oversee service desk budget and resource allocation
- Handle escalations and resolve complex technical issues
**What You'll Bring to the Table**:
- Associate's or Bachelor's in IT, Computer Science, or related field (or equivalent experience)
- Proven experience managing IT support in medium to large organizations
- Strong leadership, problem-solving, and communication skills
- In-depth knowledge of IT service management (ITSM) and tools
- Experience improving support processes and managing projects
- Skilled in stakeholder communication and team development
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate
-
Regional IT Service Desk Manager
2 weeks ago
Singapore Withersworldwide Full time**Type**: Permanent - Full Time **Location**: Singapore **Job Role**: Information Technology **Withers KhattarWong LLP** **Job title: Regional IT Service Desk Manager (APAC)** **Reports to: Senior IT Service Manager (APAC)** **Location: Singapore** **About Withersworldwide** **A law firm focused on people and collaboration** For the past 125 years,...
-
GM, Marketing, APAC
2 weeks ago
Singapore The Trade Desk Full timeOverview The Trade Desk is seeking a GM, Marketing APAC to lead all marketing GTM efforts across APAC (Australia; North Asia: China, Hong Kong, Japan, Korea; Southeast Asia: Singapore, Indonesia, India). This role includes brand and performance marketing, with a focus on driving growth, simplifying data, building relationships, and accelerating results...
-
Deputy Sales Manager
7 days ago
Singapore PERSOL APAC Japan Desk Full timeDirect message the job poster from PERSOL APAC Japan Desk Join a dynamic organization in the plastics industry known for its innovative solutions and commitment to professional development. This company offers a collaborative environment where employees can thrive, gain valuable experience, and contribute to exciting projects on a global scale....
-
Financial Planning
5 hours ago
Singapore The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Apac Service Desk Manager
6 days ago
Singapore KOS SG PTE. LTD. Full time**Key Responsibilities: **Leadership & Team Management**: - Lead, mentor, and motivate a team of service desk professionals across multiple regional sites. - Conduct regular one-on-one meetings, performance reviews, and training sessions to ensure staff development and high performance. - Foster a collaborative and positive team culture focused on...
-
Service Desk Manager
5 days ago
Singapore NCS Hong Kong and Singapore Full timeNCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise...
-
Head of Service Desk
6 days ago
Singapore TikTok Full timeResponsibilities About the Company TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...
-
Product Market Manager, APAC
7 days ago
Singapore Product Market Manager, APAC Full timeCollinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travelers allows us to create products...
-
IT Service Desk Manager
7 days ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full time5 day work week : Monday to Friday Location : Changi Airport Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. • Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk...
-
IT Service Desk Manager
7 days ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full timeOverview 5 day work week: Monday to Friday. Location: Changi Airport. Responsibilities Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating...