Sales Support Representative

2 days ago

Singapore KOFAX SINGAPORE PTE. LTD. Full time

Sales Support Representatives enable Sales AE’s to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible.

**Key Responsibilities**:

- Supports Account Executive (AE) and Customer with all customer-impacting questions and requests:
**PROVIDE PRIMARY POINT OF CONTACT & HANDLE INQUIRIES AND REQUESTS**
- Ownership of issues through to resolution
- Refer to “Common Requests” for examples and provide information on our solutions and services
- Answer product questions while uncover new opportunities within
- Transition potential opportunities to Sales

**COMMUNICATE WITH FIELD REP**
- Interact with Sales to ensure Professional service request to provide SOW
- Interact with Sales to ensure Education for custom proposals
- Provide customer or partner data while sharing contacts as well as historical knowledge on products too

**PROACTIVE REVIEW OF OPPORTUNITIES**
- Proactive review of opportunities in Deal Desk Dashboard running through checklist
- Check for existing terms on each transaction or issue correct Contract template for new customer
- Track all assigned deals through to closure
- Flag all items that need approvals and ensure approvals are sought for all items
- Verify credit limits through Accounts Receivable and support resolution of overdue invoices
- Engage Deal Managers and/or Legal to handle complex agreements and negotiations
- Ensure revenue recognition compliance with Rev Rec rules

**GENERATE QUOTES**
- Generate quotes for software-only transactions with BOM's following Licensing rules
- Check proactively with OF team for complex BOM's or large/strategic deals to ensure no mistakes

**CREATE ORDER PACKAGES FOR WON ORDERS**
- Compile all documentation in an order package
- Create and submit an order package to OF team
- Ensure PO is reviewed and correct as soon as received
- Verify timely shipping of software/licenses before deadlines for Rev Rec
- Ensure CRM Oppty data is updated to reflect final booked deal
- Monitor software and hardware shipments
- Provide updates to Sales Operations leaders
- Archive all contract paperwork

**ENSURE EFFECTIVE TEAMWORK**
- Support rest of team where help is needed (bandwidth or product expertise)
- Own projects to help improve processes and systems to make team more effective & efficient

**Qualifications**
- Fluent language skills in English & local language as a minimum
- Will require an understanding of the business context and rationale for our products and services as well as the business of our resellers.
- Needs to be customer-service oriented and understand the value of accuracy and reliability.
- Needs to work with confidence within a team environment to ensure that overall team targets are achieved.
- Key attributes of the job are friendly and efficient manner and empathy with the customer’s requirements such as the need for accuracy, reliability and good-attitude.
- 5 - 7 years’ experience supporting a solution sales team
- Bachelor’s degree, or equivalent years of experience.
- Experience in business process management/software industry is a plus

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