Head of Claims Operations, Singapore

15 hours ago

Singapore Marsh Full time

**Head of Claims Operations, Singapore**

**What can you expect?**
- This will be an exceptional opportunity to embark on a journey of career growth and acceleration with an award-winning Fortune 500 company.
- This is a great opportunity to collaborate and lead a highly motivated and well-respected claims operations team at Marsh.
- You will also be provided access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

**We will count on you to**:

- Provides high level expertise and reviews (complex) escalated claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate to ensure the proper processing of claims.
- Reviews and ensures team understands incoming documentation and new claims notifications for high profile clients and serves as point of contact regarding any potential problems or contentious claims in order to ensure the proper protocol is followed.
- Maintains regular contact and serves as an advisor to a portfolio of complex and/or large clients to build trust, deliver service and maintain effective working relationships.
- Liaises with clients for claim-related issues or client service concerns to resolve issues of highly complex or high value claims/clients with insurers on claims notifications, updates, information requests, queries, keeping all relevant parties informed of high-level concerns such as contentious claims or general claims trends, as appropriate.
- Participates in and organizes internal and external audits as appropriate and provides feedback and recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients.
- Mentors, provides guidance and develops formal and informal training for colleagues to improve the knowledge base of the department.
- Provides guidance in resolving issues with non-paying insurers for outstanding settlements to retain key relationships and protect the interests of large/complex clients.

**What you need to have**:

- Degree in any discipline
- 8 to 10 years of relevant working experience
- Prior experience leading a team
- Risk management or general insurance knowledge
- Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage

**What makes you stand out**:

- Excellent people management, time management, strategic thinking and problem-solving skills
- Good communication and written skills in English
- Good project management skills
- Meticulous and keen attention to details
- Positive attitude towards work and learning

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

  • Head of Commercial Claims, Singapore

    1 week ago

    Singapore AIG Full time

    Join us as a Head of Commercial Claims, Singapore to take on key responsibilities within a world - class claims function. **Make your mark in**Claims** Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling...

  • Marine & Transport Claims Assistant

    15 hours ago

    Singapore DOLPHIN CLAIMS SERVICES (SINGAPORE) PTE. LIMITED Full time

    **Business**: We are a leading Marine and Transport Insurance Claims Settling & Recovery Agent providing Transport Insurance Claims and Recovery Services for marine insurers worldwide since 1960. The company's objective is to reduce claims and to maximise recoveries to improve our insurance company clients' bottom line. Due to the expansion of our...

  • Claims Executive Singapore

    2 weeks ago

    Singapore Shipowners' Club Full time

    If interested in this role, please send us your CV and covering letter outlining why you would be suitable for this position and your salary requirements to We are now seeking a Claims Executive, legally qualified in either England, Singapore or another common law jurisdiction to join us on a permanent basis. The successful candidate will be enthusiastic and...

  • Claims Executive Singapore

    2 weeks ago

    Singapore Shipowners' Club Full time

    If interested in this role, please send us your CV and covering letter outlining why you would be suitable for this position and your salary requirements to We are now seeking a Claims Executive, legally qualified in either England, Singapore or another common law jurisdiction to join us on a permanent basis. The successful candidate will be enthusiastic and...

  • Claims Technician

    2 weeks ago

    Singapore Sedgwick Claims Management Services Ltd Full time

    Global Privacy Policy Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy to what personal information we may collect, how we may use...

  • Claims Executive-based in Singapore

    2 weeks ago

    Singapore The Shipowners Mutual Protection and Indemnity Association (Luxembourg) Full time

    The Shipowners’ Club is a mutual insurance association. We offer Protection & Indemnity (P&I), Legal Costs Cover and associated insurances to smaller and specialist vessel owners, operators and charterers around the world. Building on over 170 years of experience, the Shipowners’ Club provides tailor-made insurance packages for each operator according to...

  • Claims, Analyst

    2 weeks ago

    East Singapore AIA SINGAPORE PRIVATE LIMITED Full time

    **Location** - Singapore, East**Job Type** - Permanent**Salary** - $3,500 - $4,700 Per Month**Date Posted** - 10 hours agoAdditional Details **Job ID** - 129602**Job Views** - 32Roles & Responsibilities **Summary** Supporting assigned channels by providing full claims support advisory **Job Descriptions** - Review and decide on claim settlements and...

  • Claims Consultant

    2 weeks ago

    Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

    Job Description Summary In this role, you will oversee the daily operations of the PRUShield Claims Inpatient team (including the Pre-authorisation team) to achieve the expected Key Performance Indicator, SLA and quality customer experience delivery. You will be working together with the Head of PRUShield Claims to in supporting the business and process...

  • Head of Claims

    2 weeks ago

    Singapore KAYDAN CONSULTING PTE. LTD. Full time

    Job Responsibilities: - Lead the claims resolution strategy and oversee all aspects of the claims process, including assessment, handling, adjustment, settlement, investigations, litigation, and recovery. - Analyze claims trends and industry data to ensure high-impact operating results and fair outcomes for customers. - Manage day-to-day business...

  • Claims Operations Lead

    2 weeks ago

    Singapore AIA Singapore Full time

    Overview Amplify Health Asia Pte. Limited (Amplify Health) is a leading health technology and analytics organisation, providing our customers with integrated solutions to improve outcomes for individuals and the sustainability of health systems. We aim to be a trusted custodian of Asia's largest repository of health data, unifying financial, clinical,...