System Management Office

**System Management Office (SMO) Engineer**
**Location**: Bukit Merah
**Industry**: Information Technology / Network Infrastructure / Defence
**Employment Type**: 1-Year Contract (Renewable, Convertible to Permanent)
**Eligibility**: Singaporeans Only

**About the Role**

We are seeking a **System Management Office (SMO) Engineer** to support the client’s **System Management Office**, reporting to the System Managers and working closely with end users and vendors. You will provide **oversight of operations and maintenance activities** for data network systems, ensuring compliance, risk management, and operational excellence across mission-critical environments.

**Key Responsibilities**
- Support the **System Managers** in overseeing operations and maintenance activities for data network systems.
- Manage **incident, problem, and change management** processes, as well as **risk, obsolescence, and vulnerability management**.
- Lead **vendor operations and support (O&S)** teams in conducting fault analysis, problem resolution, patch management, and preventive maintenance.
- Coordinate with **end users** for initial fault investigation, troubleshooting, and scheduling of onsite activities.
- Ensure timely vendor response and resolution for all incidents and service requests.
- Review and summarize **vendor monthly reports** on system health, faults, service levels, change requests, vulnerabilities, and end-of-life (EOL) items.
- Evaluate vendor **service requests, maintenance activities, and deliverables** to ensure quality and compliance with service level agreements (SLAs).
- Drive **service improvements and governance initiatives** to enhance operational performance.

**Requirements**:

- Diploma or Degree in **Computer Science, Information Technology, Engineering**, or equivalent.
- **3-4 years of experience** in **core network support and maintenance**, risk assessment, change requests, tech refresh, vulnerabilities assessment, and patching.
- Certification in **CCNA or equivalent** is required.
- Strong working knowledge of **networking concepts, equipment, and related systems**, including **firewalls, switches, routers, DNS, DHCP, NTP configuration, and TCP/IP networking**.
- Proven ability to lead and coordinate vendor teams, manage SLAs, and plan onsite activities.
- Skilled in producing detailed reports, reviewing deliverables, and ensuring compliance with policies and standards.
- Excellent written and verbal communication skills with a track record of **effective stakeholder management** across system managers, end users, and vendors.
- Prior experience in **defence or government organizations** requiring security clearance is highly preferred.
- Resourceful, proactive, and able to work both independently and as part of a team.

**Why Join**
- Opportunity to work on **secure, mission-critical network environments**.
- Gain exposure to **large-scale system management and operations**.
- 1-year renewable contract with strong potential for **conversion to permanent role**.
- Collaborative team culture focused on excellence and accountability.
- **Competitive remuneration and comprehensive benefits package.**

**Job Type**: Contract
Contract length: 12 months

Pay: $4,000.00 - $7,500.00 per month

**Experience**:

- DNS, DHCP, NTP configuration, TCP/IP networking: 2 years (required)
- defence organisations or government ministries: 1 year (required)
- core network solution design, planning, risk assessment: 3 years (required)
- switches, routers, firewall: 2 years (required)

License/Certification:

- CCNA, CCNP OR ITIL certificate (preferred)

Work Location: In person