Senior Analyst

**Senior Analyst**
**Digital Information Technology Division / Retail & Digital Consumer Systems Section**
**Reports to: AVP, Retail & Digital Consumer Systems**
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**Your Role**:

- Business process analysis and design (IT business analysis)- To develop actionable insights in business processes, and business data used for decision making and controls in the areas of frontend content management, customer relationship management and digitization.
- To design and rollout improvements to business processes and data in the above areas, that are enabled and implemented through software and information technology

To work with business to develop dashboards and self-service business analytics capabilities.-
- Application and Enhancement design and implementation (IT business analysis)- Requirements and Specifications
- To discover, elicit and analyse requirements
- To write functional and software requirements specifications
- Design
- Build and Quality
- To build scripts and code fragments to implement enhancements
- To manage the delivery of software engineering artefacts from vendors
- Test and Rollout
- To test and rollout enhancements on systems
- To conduct tests (SIT, UAT and other tests)
- Train and Enable
- To train users and develop documentation on the use of systems
- To write user manuals, and to conduct user training
- Transition to Operations
- To write technical documentation and procedure manuals
- Application Management (Technical systems ownership)- Lifecycle management
- Planning, design and implementation of overhauls, refactoring and upgrades to ensure system technical stack operates only using manufacturer supported components (no EOL components in production)
- Fitness-for-purpose
- Planning, design and implementation for capacity growth
- Fitness-for-operations
- Application architecture
- Data schema: To maintain up-to-date data architecture and schema documentation for the systems under management.
- Application and Data maintenance (Technical systems ownership)- Maintenance plans and procedures: to design and execute maintenance plans and procedures, to keep systems fit-for-operations
- Software maintenance
- Data maintenance:

- To plan and execute data profiling and data quality analysis
- To plan and execute master data maintenance jointly with business users
- Systems cybersecurity posture and DR capability maintenance:

- To execute configuration, patching, hardening and other maintenance activity in conformance with cybersecurity TAC prescriptions
- DR capability maintenance: To maintain DR records and keep them up to date monthly, and to execute the annual DR exercise to demonstrate that DR capability is operational.
- Application Operations (Application operations)- Systems monitoring and tuning:

- Systems operations and administration:

- Daily systems administration, including writing scripts and code elements
- Plan and execute systems disaster recovery operations
- Batch and Daemon operations: To plan, execute and document batch operations and daemon/service upkeep operations
- System patching and upgrades:

- Plan and execute component and system upgrades
- Plan and execute systems patching on both an emergency ad-hoc basis, and for routine systems patching cycles
- Data patching and cleansing:

- To carry out and document data cleansing operations periodically with business users, to upkeep data quality and fitness for purpose

To carry out data-patching operations regularly, in response to business user requests
- Project management- Requirement discovery and analysis (requirement gathering)
- Gap analysis, scoping and solution design
- Project planning, costing and scheduling
- Project resource management
- Project procurement management
- Project implementation and control
- Project quality management
- Project risk management
- Project tracking and reporting

Post project review- **Domain / areas of coverage**: covering systems and processes in the following areas:

- Sales, E-commerce, Point of Sales systems
- Frontend content management system
- Sales operations systems
- Customer relationship management systems
- Product design, management and analytics systems
- Digitization and K2 Workflow

**Your Profile**:

- Degree in IT Computer Science or Equivalent

**Skills and competencies**
- Experience with business requirement gathering work is a must
- Experience in an operational environment dealing with enterprise billing systems is essential
- Experience in business analysis and systems analysis work is a must
- Experience in one full project and/or Software Development Lifecycle is essential
- Experience in business analytics is desirable
- Some experience in the following is a plus:

- Experience in Sitecore or other CMS and frontend development
Experience in Microsoft Dynamics 365 or other CRM system
ITIL certification
PMP certification
CBAP certification

**Attributes