Manager - CRM & Sales Process

3 days ago


Hougang, Singapore Nanofilm Technologies International Limited Full time

Nanofilm Technologies International Limited - Partnering across business units to develop and enhance best practices for a positive customer experience - Working with the BU’s sales and marketing leaders to design, implement and enhance CrM platform and integrated systems - Training of sales & marketing, customer service teams on best use of the CrM system software ensuring maximizing the potential of the system - Continuous improvement of the CrM procedures, training & development, implementation and execution of CrM development requests - Driving project to implement CrM across the business units for successful implementation & change management - Ensure quality of all client accounts and data - Analysis of customer data and behaviour including monitoring of strategy implementation, sales campaigns, customer complaints etc. - Working closely with IT team to ensure efficient and effective functioning of the CrM system and integrated systems - Manage the partnerships with our key suppliers for the CrM and integrated systems - Responsibility for managing a lean in-house team **Requirements**: - Preferably >5 years (minimum 3-5 year) experience in a similar role as business process, sales process / CrM Role - Expertise in CrM software solutions and system architecture and integration of IT systems with CrM - Experience in data extraction and analysis - Experience in project management, creating sales campaigns - Analytical, data driven, experience in data analysis software - Strong communication skills, leadership skills, service-minded and willingness to compromise to find solutions.


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