Senior Executive, Claims Recovery
2 weeks ago
**Responsibilities**:
- Create and maintain recovery files for health insurance claims involving third-party recoveries or overpayments.
- Liaise with internal teams such as Finance to ensure on-time and accurate posting of incoming recovery funds, and proper reconciliation.
- Communicate with external stakeholders including third-party insurers, healthcare providers, lawyers etc. regarding claim recoveries details and refund requests
- Prepare monthly recovery performance reports, highlighting key metrics and outstanding cases.
- Monitor and follow up on refunds to and from CPF Board, and ensure they are correctly allocated and posted in the system.
- Clear exception reports related to health claims recoveries and escalate unresolved items as needed.
- Respond to enquiries from policyholders regarding recovery-related matters in a timely and professional manner.
- Review and update Standard Operating Procedures (SOPs) regularly to ensure alignment with current practices, regulatory changes, and operational improvements.
- Undertake any other duties and projects assigned by the supervisor.
**Qualifications**
- Possess a Degree/Diploma or equivalent
- Experience in the insurance industry with relevant insurance qualifications will be advantageous
- Competent with MS Office Applications (Excel, PowerPoint, Word)
- Team player and self-motivated
- Customer centric with good customer servicing skills
- Strong writing and communication skills
- Meticulous with a keen eye for details
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