Quality Systems Specialist

**Careers That Change Lives
**Reporting to the Deliver Quality Leader - ANZ, Japan, SEA, the Deliver Quality Specialist is an experienced Quality professional, who will be responsible for the Quality Compliance of the Singapore Distribution Centre Operation, operated by DHL. They will be supporting the operation in conjunction with the Medtronic Operations team, with a focus on compliance of the various processes, issue management, solutions, and improvement initiatives.

**A Day In The Life
**This role also requires excellent communication and collaboration with internal operational and functional stakeholders in Singapore and the wider Asia Pacific region and will provide ample exposure to Global and APAC projects.

**Primary Responsibilities**
- Operational Quality support of all distribution-related processes (warehousing storage and handling, value-added services, spine loaner, transportation).
- The following, within the scope of the above distribution-related areas:

- Leading and supporting CAPA and Root Cause Analysis
- Leading Singapore Deliver Quality improvement projects, and supporting APAC & Global projects
- Occasional support of calibration and qualification activities
- Effective stakeholder engagement & influencing.
- Process data monitoring and analysis, as input to improvement activities.
- Provides oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.
- Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance.
- Leading Singapore Quality Culture Program in Distribution Centre
- Performs duties in compliance with Quality System, environmental, health and safety related site rules, policies or governmental regulations.
- All other duties as assigned

**Must Haves**
- Bachelors degree required
- Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

**Your Profile**
- Tertiary Qualifications at degree level in Engineering, Science, Healthcare or equivalent
- Solid knowledge of Quality Management System principles, 3+ years’ experience working within a Healthcare / Lifesciences Quality Management System (ISO 9001, ISO 13485 or similar)
- Project Management experience.
- Sound CAPA / Root Cause Analysis skills
- Sound working knowledge of Risk Management Principles.
- Demonstrated ability to communicate professionally in English, both written and orally, to wide variety of audiences
- Strong decision-making skills; Sound judgment utilized; takes into account all relevant factors and information
- Self-driven, resourceful and results-oriented
- Demonstrated initiative through problem-solving and system thinking
- Passionate about continuous improvement
- Ability to work autonomously and also actively participate as a team member
- Strong results orientation (driving to deadlines, process KPIs, project goals, etc.)
- Some Project Management experience desired

**PHYSICAL JOB REQUIREMENTS
**The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to be independently mobile.
- The employee is also required to interact with a computer and communicate with peers and co-workers.
- Frequent presence and work in a warehouse environment is required.
- Must be able to travel occasionally regionally and internationally
- Some out of hours work will be required