Assistant Manager

**Purpose of Job**

The Assistant Manager, Community Services & Programmes is responsible in the implementation and execution of the organisation’s volunteering and outreach programmes:He/She coordinates recruitment activities for volunteers and matches them to the appropriate programmes based on

requirements.
- He/She oversees the operational matching of volunteers to fulfil the programme execution, reviews information materials that are for distribution to clients and volunteers to ensure its smooth execution.
- He/She guides volunteers in executing programme activities.
- He/She evaluates volunteer management practices and develops volunteer training/ orientation as well as volunteer recognition and engagement programmes.
- He/She projects the organisation’s requirements for volunteers, evaluates the effectiveness of volunteer partnerships and develops risk mitigation measures for volunteer programmes.
- He/She evaluates volunteer management policies and processes and leads their implementation.
- He/She works in partnership with the Fundraising Team to ensure fulfilment of CSR opportunities for Sponsors / Donors, this would include organising community engagement events for CSR Sponsors/ Donors.
- He/She also collaborates with other organisations to develop programmes and develops community outreach plans to target client groups, external agencies, organisations and the community.

**Resposibilties**

**- Volunteer management**
- Develop the recruitment strategy for volunteers and the reactivation strategy for passive volunteers.
- Evaluates volunteer management practices and develops volunteer training/ orientation as well as volunteer recognition and engagement programmes.
- Develop impact measures for volunteers.
- Collaborates with social service organizations, community stakeholders, corporate partners and agencies for volunteer partnerships and maintains networks with local community service and grassroots organization.
- Conducts needs analysis for volunteer programmes, implements risk mitigation measures as well as volunteer policies and processes.
- Develop volunteer management strategies and establish a structured framework from resourcing, recruitment engagement, development to retention.
- Identify new volunteers and develop engagement strategies to build a strong pool of volunteers.
- Support and collaborate with programmes and fundraising events to address respective needs for volunteers’ resources.
- Plan and coordinate the recruitment of volunteers for the various programmes and events.
- Volunteer data management
- Ensures the accuracy and updating of the volunteer database.
- Ensures the volunteers are updated on the programmes and fundraising events.
- Support the innovation of work processes, including digitalization of data collection.
- Identify opportunities for collaborations
- Identifies opportunities for collaborations with social service organisations, community stakeholders, corporate partners and agencies so that to grow the volunteers.
- Drives engagement with key stakeholders through various platforms, working in conjunction with corporate communications and fundraising.
- Working with Fundraising ensures fulfilment of CSR opportunities for Sponsors / Donors.
- Programmes Knowledge
- Build an understanding of the programmes under Community Services and work with Programmes Team to develop opportunities for volunteering.
- Maintain good relationships with community partners, sponsors, programmes.
- Assist the Senior Manager/ Manager for yearly budget and in overseeing the management of expenses for the department.
- Lead secretariat support for Committees.
- To work collaboratively with YWCA colleagues to support all YWCA community or fundraising events, including being involved in planning event and staffing event (which may include weekend and evening hours).
- Any other duties assigned by the Management.

**Requirements**:
**-**least 5 years of working experience in Social Service or related work.
- Good leadership and people skills.
- Strong team player with passion to serve the community,

Powerpoint.

**Competencies**

**-**Excellent written and verbal communication skills.
- An adaptable, resourceful and proactive professional who possesses good team management skills.
- Team player with strong interpersonal skill.