Senior Manager
2 weeks ago
**_Senior Manager - Customer Success _**
**Singapore
**_Hungry, Honest, Humble, with Heart
- **
**The Opportunity**
- This role is hybridSound like you? Read on
**Responsibilities
- Lead and coach the regional Customer Success team by providing the vision and direction to ensure we exceed key performance metrics and annual goals including customer check in’s, renewal rates and renewal bookings
- Attract, retain, and recruit a high-performing Customer Success team across all target customers within APAC
- Own and operate the forecasting cadence across the team, including managing team forecasts, mentoring team members, offering executive support with customers, and managing escalations
- Constructively operate as part of a wider, cross-functional team to ensure the success of every customer and the overall growth of Nutanix
- Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
- Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations
**About you**
- 5-7 years Leadership experience in customer success, renewals or account management roles supporting ASEAN or APAC
- 5+ years of direct experience in customer facing direct quota carrying roles.
- History of accurate forecasting, driving operational excellence and business reporting
- Excellent people management skills; high empathy and consideration for team morale and individual career progression
- Proven proficiency in running metrics-driven and process-oriented teams
- Experience partnering cross functionally with Sales and Customer Support
- Strong organizational, communication, and time management skills
- Ability to operate in a fast-paced team, with energy and drive
- Excellent written, verbal, presentation, and interpersonal communication skills
- Fluent in English
**About Your Team**
**Meet Natalie Chrara (Director of Customer Success - APJ)**
**How We Work**
We are a fully hybrid team based in Singapore. We operate a minimum of one -two days from office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours We organize our working shifts and aim towards the appropriate work-life balance for all our team members. When working from home, you will still feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats with the other marketeers
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