General Manager, Centralised Operations
3 days ago
**Position summary**
GM of Centralised Operations defines and executes the global outsourcing and operating model across Vietnam, Singapore, India, and the Philippines. This role oversees centralised functions, including transport bookings, vendor invoicing, contract logistics, purchasing, accounting, and compliance, ensuring standardisation, scalability, and efficiency to support business growth.
A key focus is delivering the team transformation, establishing a Centre of Excellence (CoE) servicing all countries, and transitioning vendor invoicing and central bookings to Vietnam. The role is accountable for performance and KPIs of both the CoE and third-party providers, ensuring cost efficiency, compliance, and long-term profitability.
With P&L ownership for the CoE in Vietnam and financial oversight for outsourced services, the GM Centralised Operations leads the Business Process team, integrating a global trainer and two business/data analysts. The role ensures the successful automation and digital transformation of centralised operations.
Serving as a bridge between centralised operations and senior leadership, this role aligns outsourcing strategies with corporate objectives while driving process transformation, continuous improvement, and operational excellence.
**Experience and qualifications**
Mandatory (critical for the role)
- 15+ years in logistics, freight forwarding, or supply chain management, with at least 8 years in senior operational roles managing centralised teams and offshore service centres.
- Proven expertise in outsourcing strategy, third-party provider management, and offshore operations across multiple regions.
- P&L ownership experience, including budget forecasting, cost optimisation, and financial accountability for centralised operations.
- Strong background in process transformation, automation, and workflow-driven efficiencies, leading large-scale digital transformation initiatives.
- Expertise in Lean Six Sigma, operational excellence, workflow optimisation, and workforce training and upskilling to enhance productivity.Skilled in stakeholder engagement and corporate reporting, ensuring alignment between operational strategy and business goals.
Desirable (preferable for the role)
- Leadership in shared services, BPO management, and offshore service centres.
- Experience in automation, AI-driven analytics, and process intelligence tools.
- Expansion of shared service capabilities beyond logistics and finance.
- Proficiency in customer management and logistics IT systems (Salesforce, CargoWise, or similar platforms).
- Certification in Lean Six Sigma or process improvement methodologies.
- Background in strategic consulting, market expansion, and global process optimisation.
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