Senior Solution Consultant

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** What you get to do in this role**:

- Discover and qualify customers’ business challenges
- Deliver best-in-class product demonstrations to customers and products, in-person and virtual, to address customers’ requirements and business issues
- Handle product feature, functional and technical questions from customers, Alliance Partners and ServiceNow teams
- Respond to Request for Information/Proposal documents
- Build relationships with key stakeholders, such as HR Directors, Chief Human Resource Officers (CHROs), Corporate Service Directors and work with them to shape their digital transformation journey
- Articulate the value proposition of ServiceNow Employee Service Delivery, and share how ServiceNow customers are leveraging ServiceNow to deliver an enhanced employee experience to their workforce
- Collaborate with implementation team and/or Alliance Partners to deliver success for customers
- Stay current on competitive analysis, understand and articulate differentiators between ServiceNow and its competitors.
- Work with Product Management team to shape the future of the ServiceNow products with new features that will address customer needs
- Help develop, contribute and execute on sales campaigns focused on Employee Service Delivery
- Build your profile as a trusted-advisor by supporting Marketing events - user conferences, trade shows, analyst demonstrations, webinars etc...
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
- Opportunity to mentor/coach field Solution Consultants by enabling them in capabilities of the Employee Service Delivery and best practices

**Qualifications** In order to be successful in this role, we need someone who has**:
3-5+ years of experience in
- Solution Consulting experience in ERP or Human Capital Management systems (SaaS experience is preferable) and/or
- Service Delivery experience and/or
- HR, Workplace or Legal transformations (system implementations, org change management etc.)
- Proven Pre-Sales skills: excellent communication skills in writing, speaking and presenting
- Experience in communicating with both business decision makers and technical decision makers
- A high degree of energy, drive and is passionate about evangelising our capabilities & success internally and externally
- Organised and detail-oriented
- Team-player and great collaborator - experience working with cross-functional teams like Sales, Marketing, Product Management, Alliance Partners, etc to drive results
- Quick learner - someone who exhibits ability to learn new technology and grasp new concepts quickly and efficiently
- Agile, results-oriented with creative problem-solving skills
- Self-starter - ability to effectively complete tasks and projects with mínimal supervision
- Proficiency of the ServiceNow Platform is advantageous

FD21

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

**Accommodations**

**Export Control Regulations**

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.