Vice President, Apac End User Services Lead

**_Bring your ideas. Make history. _**
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what **#LifeAtBNYMellon **is all about.

We are seeking a future team member to assume the role of VP, APAC End User Services Lead within our Engineering team. This role is located in Singapore - Hybrid.

You are the right fit for this role if you:

- Ability to build strong stakeholder relationships
- Have hands-on approach to work and 'can-do' attitude to start and finish ideas execution
- Enjoy simplifying complex problems, tackling interesting and meaningful challenges
- Enjoy working in fast paced collaborative, agile and cross functional environment where talent is valued over job title
- Highly motivated and self-starter individual
- An excellent communicator, self-driven and entrepreneurial with a strong sense of ownership
- Fast learner and have interests to learn new technology and frameworks as needed
- Highly collaborative, able to effectively navigate organization boundaries.

The APAC End User Services Lead will be responsible for:

- The OLA/SLA-based onsite support service within the APAC region
- Hold a deep understanding of technologies and the current trends within your span of control.
- Contributing to the short to long term strategies on End User Technology for the region
- Ensure appropriate tools are utilized for the support team to conduct their role effectively, continually assessing fitness for purpose
- Building and maintaining strong, productive relationships with the business and acting as an escalation point for the delivery and support of technology services within region
- Support and escalation of the industry standard end-user technologies utilized by the organization, including hardware builds and standards, OS support and patching, virtual desktops, remote working and support, M365 suite, network and infrastructure knowledge
- Mentoring and coaching staff in communication to the business, third party suppliers and other areas of Technology
- Ensure compliance and administrative functions are completed on time and accurately
- Ensure governance is adhered to and manage risks to meet or exceed internal and external audit requirements (includes all Production and Disaster Recovery environments)
- Delivering projects aimed at improving end user experience and managing risks within the organization

Core Competencies of the role include:

- Global Acumen - Developing and incorporating an understanding of the competitive global business environment as well as an awareness of economic, social, and political trends that impact the organization’s global strategy
- Establishing Strategic Direction - Establishing and committing to a long-range course of action to accomplish a long-range goal or vision after analyzing factual information, and assumptions taking into consideration resources, constraints and organizational values
- Developing Strategic Relationships - Using appropriate interpersonal styles and communication methods to influence, collaborate and build effective relationships with business partners (e.g. peers, functional partners, external vendors, and alliance partners)
- Building Organisational Talent - Attracting, developing, and retaining talented individuals. Providing timely coaching, guidance, and feedback to help others maximize their potential and meet key accountabilities. Using appropriate methods and interpersonal styles to develop, motivate and guide a team toward successful outcomes and attainment of business objectives.
- Change Leadership - Continuously seeking (or encouraging others to seek) opportunities for different and innovative approaches to addressing organizational problems and opportunities.
- Client Orientation - Cultivating strategic client relationships and ensuring that the client perspective is the driving force behind all value-added business activities
- Driving Execution - Translating strategy into operational reality. Breaking down strategic priorities or business initiatives into key tasks and identifying accountabilities. Aligning communication, people, culture, processes, resources, and systems to ensure effective implementation and delivery of required results
- 8+ years of technical and management experience required; experience in the securities or financial services industry is a plus
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