Dc Support Specialist

7 days ago

Serangoon, Singapore Xcellink Pte Ltd Full time

**The Company**:
Fortune 500 Global IT Services Leader. We utilize the power of Technology to provide mission critical IT Services that generate business impact. We are an Employer of Choice with strong values and strive to foster a culture of inclusion, belonging, and corporate citizenship in Singapore.
**The Role**:
1. Colocation room control
- Conduct regular patrols of the colocation room according to a predefined schedule. Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual.

2. Guided Access
- Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions.

3. Monitoring System Management (Managed Services)
- Responds promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue.

4. Data Center entry / exit for customer

5. Shipping management
- Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference.

6. Receiving management

7. Common facility management
- Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources.

8. Rental Item management
- Verify the presence of all rental items such as tools and monitors nightly, ensuring completeness, and inspecting their condition for cleaning or repair if needed.
- Oversee and manage rack shelf plates, understanding their usage and requesting additional plates from appropriate parties when necessary.

9. Carry-in / out

10. Remote hands
- Manage run books by ensuring they are properly stored every night, ensuring easy access and organization for operational efficiency.

11. Sending notification to customer

12. Customer support (Service desk)

13. Quality Management
- Keep track and generate reports on a shift, daily, or monthly basis.

14. Tape Handling
- Perform loading and unloading of backup tapes according to customer's runbook and schedule, ensuring adherence to established procedures.

**Requirements**:

- ITE
- Minimum 1 year of experience in Data Center environment or IT background
- Able to communicate clearly in English
- Able to follow the operation manual
- Team Player
- Shiftwork (8.00AM - 8.00PM / 8.00PM - 8.00AM)
- Good customer care and communication skills.

**Benefits**:

- Shift Allowance
- Performance Bonus

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