Retail Manager
4 days ago
Location: Town Working hours: 10.30am - 7.30pm
**Responsibilities include**:
- Manage and oversee daily store operations
- Drive the sales team to achieve company objectives by promoting optimal staff performance
- Lead, train and motivate the sales team to deliver quality customer service and purchasing experience
- Recruit, train, supervise and appraise staff
- Offering a personal shopping and styling experience to our clients
- Maximizing profitability and delivering the monthly and seasonal sales targets and working closely with the team to do so
- Plan and oversee in-store promotional events or displays
- Preparing and controlling store’s budget to aim for minimum expenditure and maximum efficiency
- Ensuring that customers maintenance and management are done regularly to the **company Database**:
- Maintaining a customer book of key customers and VIP
- Leading by example in all aspect of conduct especially for client follow-ups and clientele related matters
- Managing after sales-service of clients and to ensure the retail team’s accountability to do the same
- Manage conflict professionally and take ownership for your part in the team dynamic
- Ensure Daily, weekly, and monthly sales reports are submitted to the management on time
- Share weekly sales report and insights with the team
- Ensure the visual merchandising and housekeeping is of Company’s standard
- Working closely with the Operations team to ensure healthy stock levels are available
- Keeping stock replenished and the entire store’s upkeep to be as per company standard
- Analyze sales and revenue reports and make forecasts
- Initiate changes to improve business, conduct meetings to identify and resolve urgent issues
- Conducting regular stock takes
- Executing any other administrative tasks assigned and liaise with head office
**Requirement**:
- Min 4-5 years of experience from fine jewellery
- Diploma/Degree
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