Customer Service Executive

12 hours ago


Singapore TALENTSIS PTE. LTD. Full time

**Company’s Profile**

Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a motivated **Customer Service Executive**(Case Management)**to join their team and contribute to their ongoing success.

**Location: Alexandra (Office shifting to Bukit Gombak in Jan 2025)**

**Working hours: Monday to Friday, 8.00am to 5.30pm**

**Responsibilities**:

- Receive cases, analyse the background and follow up actions required
- Correspond with various agencies to retrieve data and feedback needed for case closure or submission. Ensure that responses adhere to SOPs.
- Conduct investigation on process gaps to determine root cause and perform rectifications. Liaise with business process owners, ground users and system technical teams to improve process gaps.
- Support, conduct audit and track submission of reports.

**Requirements**:

- Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields.
- Bonus if possess 1-2 years’ experience in Customer Service roles
- Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
- Celine Chan | R21103433 _
- Talentsis Pte Ltd | EA No: 20C0312_



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