Location Manager
2 weeks ago
**Location Manager (The Yard High Performance Centre)**
**Join The Yard - Lead the Launch of Our New Jurong Facility**
The Yard is expanding, and we are looking for a dynamic and motivated **Location Manager** to spearhead the launch and lead operations at our brand-new Perennial facility. This is a rare opportunity to take ownership of building a location from the ground up - shaping systems, processes, community relationships, and the customer journey from day one.
**About the Role**
As the Location Manager, you will be at the heart of launching The Yard’s newest site. You will oversee daily operations, membership growth, financial reporting, and customer service, while also setting up essential systems and embedding The Yard’s culture in a new community. Working closely with the Marketing and Leadership teams, you will ensure strong uptake across classes, camps, and events, positioning Perennial as a flagship location.
**Key Responsibilities**
- **Lead the launch** of The Yard Perennial, establishing all systems and processes for a smooth opening.
- **Drive community engagement** by building partnerships with schools, parents, and local groups.
- Work with Marketing to ensure strong sign-ups for classes, camps, and birthday parties.
- Oversee daily operations, financial reporting, and membership management.
- Recruit, train, and motivate a high-performing front-of-house and coaching team.
- Manage programs, camps, and events to deliver outstanding customer experiences.
- Support business development initiatives and contribute to long-term growth strategies.
- Provide coaching support when needed, ensuring safety and quality across all programs.
**What We’re Looking For**
- Proven leadership and operations management experience, ideally in sports, recreation, or customer service sectors.
- Strong organizational and problem-solving skills, with the ability to set up systems and processes from scratch.
- Excellent communication and community engagement skills.
- Confidence in financial management and performance reporting.
- A passion for sport, youth development, and creating memorable customer experiences.
- Flexibility to support events, camps, and occasional coaching.
**Key Success Measures**
- Successful launch of the Perennial facility, with strong uptake in memberships, camps, and events.
- High customer satisfaction and retention rates.
- Year-on-year growth in memberships and event revenue.
- Effective financial management, including timely resolution of outstanding payments.
- Ongoing staff training to ensure quality delivery and program coverage.
**Why Join Us?**
At The Yard, we believe in **developing people, not just athletes**. As Location Manager for Perennial, you will be the driving force behind an exciting new chapter for the organization. This is your chance to lead a launch, make an immediate impact, and grow your career with a forward-thinking, community-driven team.
Pay: $6,000.00 - $8,000.00 per month
**Benefits**:
- Health insurance
Work Location: In person
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