Business Consultant,(Cx

6 days ago


Singapore People Profilers Full time

Job Description:

- Involved in Solutions Project Delivery & Implementation, and Pre-Sales activity to potential prospect organizations that are based in Singapore
- Execution of pre-sales and post-sales role, for example, technical responses as part of a project/tender proposal, preparation of statement of work, onsite or offsite implementation work, post implementation reports and recommendations etc.
- Understand business objectives and needs, and recommend solutions that will enable the achievement of those goals
- Serve as a liaison between business and technical teams, providing expert knowledge on CX / ITSM software and how it can be used to solve specific business problems and design IT systems and networks ensuring the right architecture and functionality
- Work with clients to scope out projects, identify requirements, and create detailed project plans
- Configure and customize CX / ITSM software to meet the unique needs of each client and generate reports and dashboards to help clients track progress and measure success if required
- Train users on how to use CRM software, and provide ongoing support as needed
- Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in depth examinations of the interaction between Freshworks and the customers infrastructure

**_ REQUIREMENTS_**
- Degree/Diploma in Business, Information Technology or equivalent
- At least 3 years experience in CX / ITSM.
- Experience with Freshworks, ServiceNow, Zendesk, Salesforce or equivalent
- An analytical mind with problem-solving abilities
- A team player with excellent communication and presentation skills

Job ID: QV3Y6V6R

**People Profilers Pte Ltd**

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

**Required Skills**:
Business



  • Singapore SNAPHUNT PTE. LTD. Full time

    **The Role** We are growing our team with a **CX Marketing Consultant **who is an expert in marketing strategy and the MarTech space. You are someone who consults with clients around their business and marketing needs, compiling strategy and technology architecture, configuring technology and managing change. Because of the nature of the role, you will be...


  • Singapore Prospect Consulting Services Pte Ltd Full time

    Working location: Kowloon Working days: 5 per week Fixed Working hours: 9:00-18:00 No Work-From-Home Arrangement Work Travel: No travel required **Responsibilities**: - Analyzing user requirements - Proposing Oracle CX solutions - Configuring systems - Conducting training - Providing post-implementation support for Oracle Cloud project implementation...

  • Cx Director

    2 weeks ago


    Singapore TRIBAL WORLDWIDE PTE. LTD. Full time

    The CX Director is the practice leader of the CX/UX department. He/She will support the Head of CX in leading the department in growth and excellence by promoting collaboration within and across the departments, creating a positive environment to develop our talent, while delivering all project and program goals. He/She also works with other product...

  • Customer Experience

    2 weeks ago


    Singapore CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Full time

    Our CX Specialists are responsible for creating satisfying or compelling experiences for customers of our products and services, with a focus on reshaping the customer experience to make it simple and frictionless for customers to do business with us. Successful team members must have an expert understanding of touchpoints across the entire customer...

  • Cx Is Specialist

    2 weeks ago


    Singapore ABB Full time

    **CX IS Specialist**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Manager, Cx

    4 days ago


    Singapore Rekuten Global Full time

    Job Description: Rakuten Group, Inc. is the largest e-commerce company in Japan, and the third-largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce,...


  • Singapore SAP Full time

    Solution Sales Manager - SAP Customer Experience (CX)Join to apply for the Solution Sales Manager - SAP Customer Experience (CX)role at SAP At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s...


  • Singapore Castlery Full time

    **Global CX Shared Services Senior Manager** Customer Experience is the experience with the brand by the customer and to be a well-loved digital-first furniture brand, it is key that the Castlery Customer Experience (CX) team bridges every touchpoint between Castlery and the customer, whether it's through a physical store, an online shopping cart or any...

  • Business Consultant

    2 weeks ago


    Singapore SKYONE BUSINESS CONSULTANCY PRIVATE LIMITED Full time

    Skyone Group: We specialize in business finance consultancy, mortgage management, grants, accounting & corporate services and business solutions. We assist Singapore SME clients to make better financial decisions and provide them with one-stop business financing solutions. We offer ongoing mentorship to dedicated individuals. In return, we look forward to...


  • Singapore SAP SE Full time

    Overview We help the world run better. At SAP, we keep it simple: you bring your best to us, and we bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize...