Assistant Vice President

18 hours ago

Singapore SING-ED GLOBAL SCHOOLHOUSE PTE. LTD. Full time

Sing-Ed Global Schoolhouse is a global group which is committed to providing premier, exceptional education that will make dynamic and positive impact on lives.

The Invictus World School is one of its brands which focuses in educational software to design and develop K-12 education-related products such as School Management Systems, Learning Management Systems, Website Management Systems, and pedagogic-centric content.

**Key Responsibilities**:

- Deploy our products to new customers, providing guidance and support during the onboarding process.
- Manage customer queries, feedback, and concerns in a timely and effective manner.
- Liaise with customers to ensure their needs are met and they are satisfied with our products and services.
- Work closely with the technology and content development teams to resolve any technical issues and communicate product updates and improvements to customers.
- Maintain a deep understanding of our products and services to provide accurate and useful information to customers.
- Collaborate with internal teams to ensure a seamless customer experience. Build and maintain strong, long-lasting customer relationships.
- Assisting Senior Management team in uplifting technological (software and hardware) adoption and customer satisfaction for Invictus International School staff, students, and parents.
- Continuously seek opportunities to improve customer satisfaction and drive customer retention.
- Issue invoices to customers, monitor payments, and ensure timely collections while maintaining accurate records in our financial systems.

**Requirements**:

- Diploma/Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in a customer success, technical support, or account management role, preferably within the educational technology industry.
- Strong understanding of IT concepts and experience working with software systems.
- Excellent verbal and written communication skills, with the ability to effectively convey complex information to a diverse audience.
- Highly organized and able to manage multiple priorities simultaneously.
- Proven project management skills and ability to manage and prioritize multiple deployments simultaneously.
- Self-motivated and able to work independently, as well as collaborate effectively with cross-functional teams.
- Strong problem-solving skills and the ability to think critically and adapt to new challenges.
- Exceptional interpersonal skills and a customer-centric mindset, with the ability to empathize and understand customer needs.
- Experience in invoicing and payment monitoring, with a strong attention to detail and accuracy.
- Passion for education and a commitment to improving educational experiences through technology.

To apply, please submit your resume, cover letter, and any relevant work samples or testimonials.

We look forward to learning more about you and how you can contribute to our mission of creating innovative educational software solutions.

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