Spa Receptionist

**Roles & Responsibilities**

**Benefits**:

- Attractive salary scheme
- Attendance Allowance/ meal allowance/transport allowance
- Performance Bonus - Uncapped Commission
- Employee benefit package
- Medical benefit scheme
- Workers’ insurance
- Annual leave/Birthday leave/sick leave/childcare leave/maternity leave/paternity leave/shared parental leave/compassionate leave
- Career progression & development opportunities
- AWS scheme
- Monthly 6 off days

**Job Description**:

- Perform general receptionist and administrative duties
- Perform data entry using Customer Relationship Management (CRM)
- Ensure proper documentation and filing system
- Excellent telephone etiquette
- Book and conform appointments via phone calls, and/or SMS
- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
- Attend to customer’s enquiries
- Manage customer’s appointment bookings
- To deliver all customer service with excellence
- Guiding and training new staff members to promote internal growth

**Requirements**:

- Experience in retail or telemarketing experience will be an added value.
- Able to work retail hours (11am-9pm) including weekends (10am-6pm) & PH
- Cheerful & out-going characteristic
- Customer-oriented.
- Have basic PC skills
- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

Since it’s establishment in 2002, Multiflora TCM Spa has come a long way with the vision to bring health and wellness, together with beauty to all walks of life.

During the time when Multiflora is growing, it coincides with the increasing popularity and recognition that TCM is gaining with the Western Institution.

With this, Multiflora is therefore founded on the principle of combining the holistic approach that oriental eastern remedy offers, with the latest scientific methods in western beauty technology.

We promote self healing therapies with the combination of the western perspective and technology with the Eastern philosophy in a holistic

and natural way.