Assistant Retail Manager
5 days ago
The Assistant Retail Manager manages and motivates their team to perform to their highest standards. They oversee all aspects of the venue from customers, staff, and suppliers. The Assistant Retail Manager plays a critical role in ensuring the operational standards and success of the site are maintained. The Assistant Retail Manager will be located at Zero Latency Suntec City.
**Responsibilities**:
- Promote, sell, organise and manage corporate events
- Manage a team of Game Masters, Team Leaders and Service Technicians
- Schedule staff, manage wages, review timesheets, conduct performance reviews and recruit staff
- Creating, reviewing and amending policies and processes to improve operations and efficiency
- Monitor and manage the venues and Operations team KPI’s and performance
- Collate and evaluate operational matters and reporting them to the Support and Development team for review
- Liaise with the Support team to manage hardware and technical issues, submit tickets (Zen Desk) and resolve issues
- Liaise with the Support, Development and Deployment team to deploy, trial and review upgraded software, hardware and games
- Liaise with the Marketing team to create strategies and execute campaigns to increase ticket sales and retention, manage social media and attract new customers
- Liaise with the Finance team to manage the venue's financials including reporting, budgeting and P/L
- Office management and venue maintenance including rubbish collection, garden maintenance, stock take etc.
- First point of contact for operational emergencies outside of business hours
**WHO YOU ARE**
- Minimum 3 years in operations management, preferably in the entertainment/hospitality industry
- Experience in Administrative duties
- Experience in managing teams
- Computer Literacy in MS Office
- Passionate about leading and building teams
- Strong written and verbal communication skills
- Takes initiative when presented with a problem
- A hard and dedicated worker
**Salary**: $3,000.00 - $3,300.00 per month
**Benefits**:
- Cell phone reimbursement
- Employee discount
- Health insurance
- Professional development
Schedule:
- Day shift
- Early shift
- Holidays
- Shift system
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
- Health insurance
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