 
						Service Coordinator
1 week ago
**Coordination**
- Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation.
- Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule.
- Regular follow-up with technicians as to job status and with customers to provide job completion updates.
- Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.
- Work in conjunction with the Warranty department to support customer warranty and claims issues.
**Administration**
- Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.).
- Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration.
- Assist field and shop techs with parts ordering and follow-up for open work orders.
- Issue purchase orders as required (i.e for third party parts and services, tools, etc.).
- Maintain effective, accurate reporting, data management and record keeping.
- Assist and backfill for Service Supervisors and Service Administrators in their absence.
- Other duties as assigned.
**Competencies**
- 2+ years technical knowledge of heavy equipment, cranes and construction equipment
- Administrative skills in heavy equipment industry, construction or distributor environment
- MS Office proficiency, service reporting/time entry and invoicing software
- Methodical, analytical, organized and detail oriented
- Report writing
- Due diligence and promotion of a Health and Safety culture
- Dynamic team player with a positive attitude
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