Intern, Grab Support Strategy

1 week ago

Singapore Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**

Our team works with in-country business units and a wide range of business verticals (transport, food, deliveries, etc) to improve the journey and experience of all our users. We aim to promote ease to our driver partners, merchant partners and passengers focusing on quality and customer satisfaction.

**Get to know the Role**

The Strategy, Project and Analytics team delivers key strategic and special projects around automations, latest tech, product revamp, data science, best practices etc.

**The Day-to-Day Activities**
- Execute: Support execution of impactful projects that lift the Customers’ and Drivers’ experience to world class levels by facilitating alignment of cross-functional areas, surfacing and resolving issues, assessing risks, conducting follow-up, coordinating communications and maintaining project documentation
- Measure, analyze, and report actionable insights and best practices to design enhanced customer experiences and influence future servicing strategies
- Collaborate: Work with members from different teams towards a single goal
- Role model at all times Grab 4 H to ensure we are always, always, working in a way that our behaviours would make us proud
- Try, break, succeed, repeat

**The Must-Haves**
- You must have passion and flair for customer journey and products
- Strong interpersonal skills and ability to execute tasks in collaboration with different teams
- Impact oriented and detail-oriented
- Strong analytical skills and structured process thinking, attentive to detail
- Proficient in MS Suite and/or G Suite, especially Word, Excel and Powerpoint
- Structured head - Demonstrated understanding of business processes
- Superb command of English and strong verbal and written communication skills
- Knowledge of different service models and customer service channels is good to have
- Understanding of customer’s expectations, behaviors etc. is good to have

**Our Commitment**

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

**About Grab**

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

**Join us today to drive Southeast Asia forward, together.

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