Cruise Specialist

**Responsibilities**:

- Engage with clients to understand their travel preferences, budget, and desired cruise experiences.
- Assist clients in selecting and booking cruises based on their needs.
- Handle the end-to-end reservation process, including payment processing, seat assignments, and any special requests.
- Coordinate pre-cruise and post-cruise arrangements such as hotel stays, excursions, and transfers.
- Provide exceptional customer service by responding to client inquiries and resolving any issues related to bookings or travel plans.
- Maintain communication with clients from booking until post-cruise follow-up
- Stay updated on various cruise lines, ships, itineraries, promotions, and offers.
- Promote cruise packages and upsell additional services such as excursions, dining packages, or travel insurance.
- Achieve sales targets and contribute to the company’s growth by generating leads and closing sales.
- Maintain accurate records of bookings, payments, and client information.
- Collaborate with cruise lines for smooth coordination of client bookings.
- Provide clients with detailed travel itineraries, embarkation instructions, and travel tips.
- Assist in resolving any travel-related issues or changes (e.g., delays, cancellations).
- Perform other ad-hoc assignment and project as and when necessary.

**Requirements**:

- 1-3 years of experience in the travel or tourism industry, preferably in cruise sales, travel agencies, or a similar customer service role.
- Prior experience with cruise bookings or working with cruise lines is a plus.
- Excellent interpersonal and communication skills.
- Strong organizational skills with the ability to manage multiple bookings and clients simultaneously.
- Sales-driven, customer-focused, and results-oriented.
- Flexibility to adapt to client needs, which may require occasional after-hours communication.
- Possess good working attitude and have a strong sense of responsibility

Pay: $2,400.00 - $3,000.00 per month

**Benefits**:

- Employee discount
- Promotion to permanent employee

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person