Operations Strategy Associate

4 days ago

Singapore Deliveroo Full time

**Why Deliveroo?**
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three-sided marketplaces in the world and we do this in real-time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.

We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

**The Commercial Team**

Deliveroo's Commercial Team manages the partnership with our Restaurant and Grocery partners. Using data-driven insights and our Deliveroo-created tools, we help our partners increase their revenue and improve their operations on our platform. We are a group of dynamic team players who work hard together to achieve a common goal, but ensure that we have fun doing it. If you love the food scene and thrive in a fast-paced, dynamic workplace, this is the place for you

**The Role**

The Associate will report directly to the country Business Strategy Manager as part of the Commercial Strategy and Operations (CSO) team. The role will focus on supporting data analytics initiatives from local priorities and also from our central global team. The nature of the initiatives and projects is to drive performance for our restaurant partners through our commercial organisation. The objective of the CSO function is to deliver strategic actionable insights to achieve our company goals and objectives.

**Responsibilities**:

- Collecting, compiling, organising and analysing data on restaurants and consumers to help drive data-driven decisions.
- Build dashboards, trackers and/or models to improve business performance and operational excellence.
- Automate key processes to help optimise efficiency and accuracy.
- Working with cross-functional departments on requirements gathering, and coordinating efforts within the Commercial Leadership teams to drive business growth (Account Management, Restaurant Operations, Marketing, Operations, Customer Service, Corporate).
- Conceptualising, strategizing and operationalizing key projects and initiatives for the Commercial team.
- Ad-hoc tasks relevant to the Commercial team's requirements

**Requirements**:

- 2-3 years of relevant experience in business analytics and data manipulation.
- Background in a quantitative field such as computer science, mathematics/statistics, data science/analytics, economics or other similar areas would be preferred.
- Basic skills in Microsoft Excel/Google Sheets are required. Additional knowledge of VBA/ Google Sheets AppsScript is preferred but not required.
- Familiarity with programming and querying languages e.g. Python, R, and SQL etc. is preferred but not required.
- Experience with data dashboards and/or data visualisation tools (e.g. Looker, Tableau) is a plus.
- Excellent attention to detail, people skills and organisation skills.
- An interest in food is great here. It's a place to unleash the foodie in you.
- You must be a self-starter as we'll look for you to manage your own time and priorities here.

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