Apac Service Manager

4 days ago

Singapore SOFTBANK ROBOTICS SINGAPORE PTE. LTD. Full time

SoftBank Robotics, the global leader in workforce automation, is seeking a qualified **APAC Service Manager **to join a fast-growing team focusing on shaping the future with artificial intelligence and robotics.

APAC Service Manager will report to our APAC business operations Senior Manager. This is a Singapore based permanent role.

**MAIN RESPONSIBILITIES**:

- Manage customer care and robot repair functions in APAC.
- Establish and manage Business Operating Process (such as contract, repair parts management, customer care, robot repair) with connecting into company's related system.
- Managing relationships with Channel Partners/Affiliated Company.
- To be the point of contact between the Headquarter/supplier, customers, and vendors.
- Instruct and support our customer care and repair vendors to carry out day to day operations, monitor and keep track of their SLA and performance.
- Absorb product knowledge/information from the Headquarter or directly from the supplier and provide necessary training and information to the vendors and customers.
- Study the trouble cases/trends and give advice to product improvement from the perspective of repair/maintenance and customer services.
- Manage necessary repair parts demand and Inventory to maintain the repair operations.
- New Product/Region/Business Model launch support.
- Ad-hoc tasks assign by manager.

**REQUIREMENTS**:

- Familiar with all kinds of common electronic components and packages, can understand circuit schematics, and have circuit analysis capabilities.
- Vendor management experience such as outsourced repair centre and customer call centre.
- Accountable, possess strong learning ability, stress-resistant, good communication skills, teamwork spirit and good sense of customer service.
- Logical thinking, strong independent working ability with minimum, problem-solving ability, can commit to high quality work outcomes.
- Comfortable in a start-up environment with lean organization
- Bachelor’s degree or above, electronic-related majors are preferred.
- Experience in multinational company or multi-cultural background is preferred.
- At least 3 to 5 years’ experience in the robot industry, high-tech or IT industry is preferred.

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