Global Senior Site Operations Specialist

**About the Team**

The Global eCommerce and Marketing team manages the strategy and execution of the direct-to-consumer business and marketing channels for WSI's international and franchise markets.

**About the Role**

**You’re excited about this opportunity because you will...**
- Oversee the day to day of project releases, collaborating with cross-functional teams to ensure timely, budget-friendly execution.
- Execute cross functional communication with technology partners, product managers, and site merchandising teams.
- Coordinate improved site functionality, internal testing, and user acceptance processes.
- Assist the site operations manager for Canadian ecommerce sites and apps as needed.
- Coordinate and execute testing for project releases and major site launches.
- Conduct full QA testing for site initiatives, prioritizing and validating fixes.
- Maintain strong relationships across brands, shared services, and vendors.
- Monitor web best practices, competitive landscape, and business goals to recommend improvements.Troubleshoot and escalate website issues, ensuring resolution.

**Why you will love working at Williams-Sonoma, Inc.**
- We’re a successful, fast-growing company with an entrepreneurial vibe.
- A technologically and data-driven business.
- Competitive salaries and comprehensive benefits.
- We’re at the forefront of tech and retail, redefining technology for the next generation.
- We’re passionate about our internal and external clients and live/breathe the client experience.
- We get to be creative daily and have fun
- A smart, experienced leadership team that wants to do it right and is open to new ideas.We believe in autonomy and reward taking initiative.

**We’re excited about you because you possess... (Essential Functions and Experience)**
- 2+ years in project management or web production, with knowledge of web development processes, testing software, and site architecture.
- Proficiency in Microsoft Excel, data analysis, and project management tools.
- Strong interpersonal, presentation, and communication skills, with the ability to work cross-functionally and with executive leadership.
- Analytical mindset, creative problem-solving skills, and ability to thrive in a fast-paced, evolving environment.
- Meticulous focus on accuracy and ability to manage projects independently.
- Bachelor’s degree in Marketing, Business, Merchandising, or a related field or 5 years of equivalent experienceStrong interest in Williams Sonoma brands.

**Technical Competencies required**:

- Content management system experience required
- Familiarity with front-end web development, HTML, debugging tools, Github
- Proficiency in Jira, Confluence, ServiceNowExperience with Adobe Analytics and/or Test & Target suite is a plus

**About Williams-Sonoma, Inc.**

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

LI-KW1

**About Us**

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values.

Today, we are a more than USD 8.7 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

The Singapore regional office was set up in 2008 and we currently have more than 160 associates in functions such as sustainability, customs & compliance, finance, human resource, information techn