Senior Construction Claims Analyst, Apac

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate individual to help build the network that powers the world’s largest online services.

Within CO+I EPC GSC, the Global Claims Management team is tasked with establishing the strategic framework and governance for the early identification, evaluation, avoidance, mitigation, assessment, and resolution of Contractor and Supplier Claims. This team supports a global portfolio of complex, multi-disciplinary, multi-billion-dollar, multi-year datacenter construction projects across all Microsoft regions. We are currently looking to hire a Senior Construction Claims Analyst for the APAC region, who will work closely with the GSC Regional Claims Lead to maintain the SAP Ariba Claims Tool and provide updates to the Global Claims Dashboard, ensuring compliance with the Global Claims Management framework. This role will assist the region in driving contractual accountability, claims avoidance, early intervention, de-escalation, internal alignment, and settlement with General Contractors (GCs) and OEM Equipment suppliers.

This is an APAC region based position and up to 25% travel may be required.

**Responsibilities**:
The Senior Construction Claims Analyst shall work seamlessly with the Global and Regional Claims Lead to play a pivotal role in monitoring and reporting on claims activities within their assigned region, i.e., AMER, EMEA, or APAC, to ensure compliance with the CO+I EPC GSC Global Claims Management framework. This individual will be responsible for the oversight of the SAP Ariba Claims Management Module, ensuring its seamless integration and functionality within the Global Claims PBI Dashboard. The role demands a proactive approach to troubleshooting, data analysis, and the optimization of claims management processes.

**Key Responsibilities**:

- ** Monitoring and Reporting**: Oversee and manage claims data within the region, ensuring accurate and timely reporting into the Global Claims PBI Dashboard, in compliance with the CO+I EPC GSC Global Claims Management framework.
- ** SAP Ariba Claims Management**: Act as the primary point of contact for SAP Ariba Claims Management Module, addressing any issues and ensuring smooth operation and integration.
- ** Data Analysis**: Analyze claims data to identify trends, discrepancies, and areas for improvement, generating actionable insights for stakeholders around Claims identification, avoidance, mitigation, and timely resolution.
- ** Training and Support**: Conduct training sessions for new and existing users on the SAP Ariba Claims Management Module and related reporting tools.
- ** Process Improvement**: Collaborate with the Regional Claims Lead for coordination with cross-functional GSC, EPC and CELA teams to streamline in-region claims management processes, reduce cycle times, and enhance overall efficiency.
- ** Stakeholder Communication**: Prepare and deliver monthly and quarterly reports to Regional EPC and GSC stakeholders, highlighting key metrics, challenges, and successes.
- ** Troubleshooting**: Quickly address and resolve any issues related to claims management systems, providing technical support and liaising with EPC Digitization or CO+I Engineering teams, as needed.
- ** Collaboration**: Work closely with their Regional Claims Lead for alignment with the regional GSC execution, DCD, DCE, Project Controls, Quality, Commissioning, and other EPC and CELA teams to ensure effective claims management practices.

**Key Performance Indicators (KPIs)**:

- Accuracy and timeliness of claims reporting into the Global Claims PBI Dashboard.
- Reduction in claims management cycle times.
- Successful resolution of technical issues related to SAP Ariba Claims Management Module.
- Effective training sessions conducted for SAP Ariba users.
- Positive feedback from stakeholders regarding communication and support.

**Reporting and Collaboration**:
**This role reports to the Microsoft CO+I EPC GSC Senior Director of Global Claims and works seamlessly with the Regional Claims Lead to align with GSC execution, and the EPC, CELA, Quality, Commissioning, and Business Intelligence teams. Regular updates and reports will be shared with key stakeholders to ensure transpar