Service Advisor

3 days ago

Toa Payoh, Singapore Tesla Full time

What to Expect

What You’ll Do
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman /Service Manager to provide immediate attention
- Accurately record issues and data into internal system. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.

What You’ll Bring
- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
- Fluency in English and other local languages is preferred

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