Front Office Manager
1 week ago
**Job Summary**
Reporting to the Director of Rooms, the Front Office Manager is responsible for the day-to-day operations of the Rooms Division which includes Front Office, Concierge and Club Lounge to ensure the achievement of established quality and service standards, and financial targets.
**Key Responsibilities**
- Responsible for the leadership and achievement of performance targets of the Rooms Division.
- Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Mandarin Oriental Hotel Group.
- Recommend and execute improvements in hotel policies and Rooms Division operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.
- Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required.
- Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.
- Recommend opportunities for improvement of organization and colleagues experience to improve job performance which is translated into achievement of quality goals.
- Drive colleagues’ satisfaction and motivation by developing good employee relations through pro-active engagement, coaching, and development of team members.
**Key Requirements**
- Diploma or Degree in Business Administration or Hotel Management.
- At least two (2) years of experience in a **similar capacity **in an international luxury hotel group.
- Excellent communication and interpersonal skills with colleagues and guests
- Excellent customer service skills and enjoy creating delightful moments for guests
- Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
- Strong operational leadership with a business mindset
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