Space & Service Coordinator

**SPACE & SERVICE COORDINATOR**

**ABOUT OUR COMPANY**

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 11 countries and with more than 400 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace and the non-profit sector. Event Marketer Magazine listed FIRST among their “Top 100 Event Agencies” for 2020, as well as one of 2020’s “Best Places to Work in Events.” Crain’s New York Business also recognised FIRST as one of the Top 100 “Best Places to work in NYC” for 2020, and The London Stock Exchange Group listed FIRST as one of “1000 Companies to Inspire Britain” in 2020.

**JOB DESCRIPTION**

The **Space & Service Coordinator **will consistently deliver exceptional service to our client through excellent operational and logístical facilities management. Along with other FIRST team members, the Space & Service Coordinator will represent the FIRST brand on-site within a well-known tech company. This role is ideal for someone with entry-level experience wanting more exposure to the events industry.

**RESPONSIBILITIES**:

- Handle multiple campuses event requests and assign event/meeting rooms to optimise space best
- Assign team members (Event Managers and Event Service Specialists) to all digital event requests
- Responsible for managing the centralised intake queue for all physical and digital events in Europe, America East and LatAm
- Review each request to determine the level of support needed and assign it accordingly
- Ensure appropriate updated calendar and information is available for all meeting and event requests
- Solicit all appropriate information required for the approval process
- Maintain up-to-date communications and pertinent information, including but not limited to approved changes applied to the group and documented conversations with Event Hosts, Event Team Leads and Event Managers
- Monitor cancellations, room usage, and room availability to maximize revenues and client/guest satisfaction
- Audit all assigned spaces and open spaces so that Event Leads can best communicate to business units
- Communicate effectively and in a timely manner to the internal events team any information received that could impact the performance of each group
- Seek new ways to make the intake processes more efficient
- Contribute to reports on event volume, team capacity and general event data

**QUALIFICATIONS**:

- Event coordination experience including internships or other applicable experience related to the responsibilities of the role, preferably from within a large venue or hotel
- Bachelor’s Degree preferred
- Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
- Creative problem solver, resourceful, team player
- Adaptability to situations and ever-changing demands
- Highly organised with the ability to handle multiple tasks to meet strict deadlines.
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure
- Experience working on large and complex databases
- Experience working with Google Suite

**ADMINISTRATION & GENERAL**:

- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
- Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
- Build excellent relationships with the team through positive communications
- Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
- Work on ad hoc requests from clients as required