Content Designer

**Content Designer (Associate Director)**
**-**
**(**
**220001A5**
**)**

**Description**

At Bank of Singapore (BOS), we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of open collaboration and believe in investing in our people through programmes that develop holistically.

Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion and the will to succeed, rise to the challenge today

As part of the bank’s Customer Experience (CX) & Design team, the **Content Designer **is expected to partner with designers to develop products and services that have content clarity, consistency and empathy.

**About the BOS Design Team.**

Just over a year old, the BOS CX & Design team is building a foundation of key experiences across a suite of different platforms. We aim to design solutions that are easy to navigate, fun to experience and beautiful.

Throughout the design process — from new webpages and new user experiences to error messaging and information architecture — you’ll envision where clients are in their journey with the Bank of Singapore, how to support them, engage them and motivate them to go further with us with high quality content.

Other teams that make up the BOS CX & Design team include:

- Product Design
- User Research (Qualitative & Quantitative)
- Design Standards
- Design Ops
- Marketing & Communication

While this role is for the Content Strategy and Management team, we work very closely with other team members and stakeholders across disciplines, including engineering, research, group brand communications and other business units. A portfolio showcasing works across client segments, publishing platforms and product industries would be great to view.

**Who we’re looking for**:
**As a Content Designer,** you should be a self-starter who’s versatile enough to plan and write content for web and mobile interfaces while maintaining our brand tone, voice and style.

You’ll be involved in creating content and design for webpages and research articles, while contributing insight and expertise on the design of interaction flows, product tours and feature launches.

Together with designers, we hope you’ll become a formidable team capable of converting complex problems into digestible solutions that you can validate to stakeholders and realise into live work you’re proud of.

**Our team’s business-as-usual work** involves strategising, resourcing, creating and publishing. We believe in teamwork, metrics and iterating, and we’re particularly excited by measurable outcomes. Experience in journalism, content strategy, UX/UI and information architecture will help you to do well in this role.

**You are passionate about** product design, content strategy and hands-on writing, and enjoy the process of distilling complex processes. We’d love to chat with you if you enjoy thinking about cognitive burden and if you’re excited by the thought of joining a community that questions and critiques to build each other up.

**Things you’ll be doing**:

- Take the lead on writing content for client-facing and internal banking client touchpoints in partnership with product designers.
- Collaborate with product owners, developers, and bank-wide stakeholders to understand requirements, capabilities and resource limitations to generate solutions.
- Run a content-led project from end-to-end, present content solutions in different stages of design across different client touchpoints. Experience in user journey mapping and content strategy helps here.
- Write thoughtful, inclusive content that can easily be localised and published on mobile, tablet, and desktop platforms.
- Contribute to content strategy planning for longer-term projects with content solutions prioritisation recommendations.

**Qualifications**

**Experiences and skills we’d like you to have**:

- You should be a clear verbal communicator who can effectively present your work to both design and non-design audiences (e.g. business, technology, brand comms).
- You should be proficient at writing, editing, testing and improving content to make products easier to use and processes easier to understand. A familiarity with interface language, product naming and taxonomy is appreciated.
- Be ready to give and seek feedback from teammates and stakeholders to measure and iterate on work done.
- A familiarity with content creation, user experience, research and publishing processes to influence product decisions, team direction and strategy is important.
- Visual thinking, design principles and storytelling skills all help you succeed in this role. Experience with Figma, Adobe CS, Invision is appreciated.
- Be ready to learn new tools and approaches on the job. We hope you’re a curious and fast learner who knows how to ask the right people the rig