Systems Engineer
3 days ago
**Job Summary**
Dynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both pre-sales and post-sales support. Provides problem determination, diagnostic testing, repair/resolution of System hardware, Operating System, virtualization and infrastructure in complex enterprise environments
**Responsibilities**:
- Provide technical pre-sales and post-sales support to sales team and clients
- Provide field support based on SLA (24x7 on rotation basis)
- Perform standby duty based on rotation basis
- Provide post-sales project implementation and coordination
- Provide break-fix support including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of System hardware level, troubleshooting of Operating System, incident ownership and customer management
- Prepare & provide documentation on technical, process improvements & reporting
**Job Requirements**
- Minimum Diploma/Degree holder on IT related discipline
- Minimum 2-years’ experience in IT Maintenance or Support Services Environment
- Hardware Troubleshooting and Hands-on experience in at least 1 of the server x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc), SAN, NAS storage and tape library
- Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization and IT infrastructure
- Those without certification but with strong x86/storage enterprise hardware experience will also be considered
- Prior exposure to current technology and hands on experience in EOL product, at least until generation N-3 is an advantage
**Salary**: $3,500.00 - $4,200.00 per month
Schedule:
- Monday to Friday
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