Customer Service Engineer

5 days ago

Singapore ICD SECURITY SOLUTIONS PTE LTD Full time

General Description:
The position of Customer Service Engineer is responsible for service & maintenance of system in according to ICD’s standards; Ensuring good engineering project quality. Maintaining a high level of customer satisfaction.

Main Objectives:

- Service security systems and provide services to our clients. Troubleshooting and solving problems.
- Ensure Customer satisfaction.
- To be proficient in our products and technology. Always improve ability.
- Manage relations with existing clients
- Finish routine preventive maintenance on time according to ICD standards and policies.

Main Responsibilities include:

- Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
- Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.
- Produce system diagrams by AutoCAD.
- Maintain long-term relationships with clients.
- Increase customer satisfaction
- Renew the support & maintenance contract.
- Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Provide routine preventive maintenances.
- Handle daily trouble-shooting, folbw up all open technical issues till the problems resolved.
- Take over all service issues from Project team after Extemal Hand Over done.

**Requirements**:

- Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering.
- Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
- Basic IT knowledge in hardware, network and database.
- Ability to work under pressure
- Strong analytical skill and problem-solving ability.
- Strong self learning ability, work independently
- Customer-orientation
- Excellent communication and interpersonal skills

**Salary**: $3,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- customer service: 3 years (preferred)

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