Platform Operations Specialist

4 days ago

Singapore Workmate Full time

**Hi, thanks for looking at this Workmate JD. Since we would be working together, I wanted to write a cover letter to you.** My name is Ming Yew, Regional VP of Platform Operations and I am the hiring manager for this position. I would like to give you an understanding of who Workmate is and what Platform Operations at Workmate is all about. A little about me since you and I will work together: - I have 7 years of experience in the consulting, technology and operations space. - Decided to join Workmate to experience the true start-up environment - not disappointed so far Being a Platform Operations Specialist at Workmate: The Platform Operations Specialist is under the Platform Operations team, which is the team that ensures that there is a sufficient pool of qualified workers to fulfill demand on the platform. The Platform Operations Specialist supports all operational needs as required, ranging from supporting worker acquisition campaigns, supporting worker onboarding, handling worker communications and addressing worker queries. Strategically, the Platform Operations Specialist is also the voice of the workers - acting as an advocate for the workers and work with the relevant internal teams to create a superior user experience to our workers. Things you may do as a _Platform Operations Specialist_: - Design and implement worker acquisition activities, including identifying relevant acquisition channels, planning campaigns and managing cost of worker acquisition. - Support worker communications, ranging from in-app notifications to external communications via social media/ website articles. - Respond to and execute against ad hoc support queries and requests from external stakeholders, meeting organisation service SLA’s both on-site and remotely. - Troubleshoot and escalate product and technical issues as necessary, championing them through to completion. - Analyse platform usage and performance, using these insights to report on and improve product performance. - Contribute to the development, testing, and enhancement of organisation suite of platform tools. **What you can expect when working at Workmate Singapore office** - We are located at a vibrant Wework at 71 Robinson Road. We expect you to be in our Singapore office in the first few months of employment (unless you're traveling) until you get your bearings. - You will get direct access to the C-Suite through informal coffee sessions, which will help you in learning from their career trajectories. - Work flexibility, with overlapping core hours to ensure optimum productivity. - Flexi health benefits and hospitalization insurance. - Enjoy our pantry snacks and drinks which are replenished monthly. - Fun work socials (some of our past team bondings were over a Pottery class, "Workmates got Talent", Scavenger Hunt Game followed by food and drinks)

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