Customer Service Officer

1 week ago

Singapore Changi Beach Club Full time

To provide excellent customer service and support to members and guests of Changi Beach Club by handling inquiries, managing bookings, and ensuring a smooth experience across all touchpoints of the Club’s front-of-house services.

**Key Responsibilities**:
**Front Desk & Member Services**:

- Welcome and attend to members, guests, and visitors in a professional manner
- Process check-ins/check-outs for chalet and room guests
- Issue and manage membership cards, car park labels, and guest passes
- Handle membership renewals, billing, and administrative updates

**Administrative Duties**:

- Maintain accurate member records in the Club’s database
- Assist in generating invoices, receipts, and monthly reports
- Prepare membership kits and orientation materials
- Support the coordination of events, club activities, and member communications

**Customer Service & Support**:

- Resolve complaints, feedback, and requests promptly and professionally
- Liaise with internal departments (Housekeeping, Sports, F&B) to ensure member satisfaction
- Assist in ensuring compliance with club policies and COVID-19 safety measures (if applicable)

**Requirements**:

- GCE 'O' Level / ITE / Diploma in Business, Hospitality, or relevant field
- Minimum 1 year of experience in customer service or membership management (preferably in a club or hospitality setting)
- Proficient in MS Office (Excel, Word) and basic database systems
- Strong communication and interpersonal skills
- Able to work weekends, public holidays, and shift hours
- Friendly, responsible, and service-oriented

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