Customer Care Officer

2 weeks ago


Singapore KAROOOOO MANAGEMENT COMPANY PTE. LTD. Full time

Monday to Friday, Office hours
- No experience welcome to apply
- Commission for upselling (Ad-hoc)

**Responsibility**
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Train customers on how to derive the most value from our Software-as-a-Service platform.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.

**Requirements**:

- Nitec/Diploma/Bachelor Degree in any field
- Minimum 3 years of customer service experiences.
- Proficient in English.
- Tech-savvy and computer literate.
- Excellent communication and interpersonal skills.
- Hands-on and a positive attitude.
- Team player with a high level of energy and able to work independently.



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