Assistant Manager, HR
2 weeks ago
The Assistant Manager, HR (People Services) is responsible for supervising a team of executives to support the University’s HR key functions in areas of work passes administration, onboarding, training administration, customer helpdesk and other relevant HR support to employees.
**Responsibilities**:
**Service Delivery**:
- Lead and oversee the day-to-day operational work and processes of the People Services team to delivery service excellence across the University.
- Plan and organise the onboarding processes for all newly hired University staff:
- Schedule orientation sessions to introduce university wide practices and policies
- Supervise the issuance of staff pass and creation of network account
- Ensure the collection and endorsement of key employment documents.
- Advice on onboarding and EP and work pass related queries posted by staff members.
- Oversee the management of pre-arrival, arrival and post-arrival activities for Faculty expatriates:
- Provide advice and assistance on accommodation, relocation schemes and schooling options for dependents
- Ensure records Off-Campus Housing Assistance (OCHA) information in database are maintained and updated correctly.
- Manages the administration of training matters, which includes the following:
- Supervise executives on planning and supporting training logistics arrangements
- Ensure training records are processed and updated timely
- Administer training/scholarship bonds and Letter of Undertaking
- Advise on all training matters.
**Operational Excellence**:
- Ensure that all processes and requests are executed and processed timely and within the within the agreed Service Level Agreements (SLAs)
- Review and streamline HR processes on areas of process improvements and standardisations.
**Relationship Management/ Customer Relations**:
- Interact and collaborate with business stakeholders and external vendors to ensure seamless end-to-end processes for HR-related matters.
- Escalate and follow up to ensure closure on issues arising from work pass, staff pass, employee related query, exit management processes and staff development processes
- Understand the working culture and dynamics of each local unit to build strong working relationships
**Requirements**:
- Bachelor Degree in Business management, Human Resource or any other related fields.
- Preferably minimum 3 years of relevant experience in an HR environment with supervisory skills
- Familiar with the Employment Act and local immigration rules
- Good knowledge of HR transactional work
- Experience with any HRMS system
- Good data analytical and writing skills
- Positive attitude with a service excellence mindset
- Strong organisational and time management skills
- Abilities to grasp concepts and understands complex issues
- Ability to work under pressure given tight timelines
- Meticulous, resourceful, innovative with a positive attitude
- Possess good interpersonal and communication skills especially in customer relations
- An independent self-starter, and a team player and able to work under pressure
- Ability to handle confidential information sensitively
Hiring Institution: NTU
In line with Singapore’s nationwide Vaccination-Differentiated Safe Management Measures (VDS), employees must be fully vaccinated to return to the workplace, unless certified to be medically ineligible. For Information on VDS, please click here.
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